helpdesk_rating_five_stars/DOCUMENTATION.md

Helpdesk Rating Five Stars - Documentation Index

Welcome to the Helpdesk Rating Five Stars module documentation. This index will help you find the information you need.

📚 Documentation Files

Quick Start

• README.md - Start here! Overview, features, and quick installation guide
• INSTALL.md - Detailed installation instructions for all environments

User Documentation

• USER_GUIDE.md - Complete guide for customers, agents, managers, and administrators
• static/description/index.html - Web-based module documentation (visible in Odoo Apps)

Technical Documentation

• CHANGELOG.md - Version history and changes
• manifest.py - Module metadata and configuration
• hooks.py - Post-installation hooks and migration logic

Additional Resources

• static/description/ICON_README.md - Instructions for creating the module icon
• static/src/README.md - Frontend assets documentation
• static/description/widget_demo.html - Interactive widget demonstration

🎯 Documentation by Role

For Customers

I want to rate a helpdesk ticket

1. Read: USER_GUIDE.md - For Customers
2. Learn about: Rating via email, rating via web form, changing ratings

For Helpdesk Agents

I want to view and understand customer ratings

1. Read: USER_GUIDE.md - For Helpdesk Agents
2. Learn about: Viewing ratings in different views, understanding rating values

For Helpdesk Managers

I want to analyze rating statistics and team performance

1. Read: USER_GUIDE.md - For Helpdesk Managers
2. Learn about: Rating reports, filtering, exporting, performance goals

For System Administrators

I want to install, configure, and maintain the module

1. Read: INSTALL.md - Installation instructions
2. Read: USER_GUIDE.md - For System Administrators
3. Read: README.md - Technical Details

For Developers

I want to understand the code and extend the module

1. Read: README.md - Development
2. Review: Source code in models/, controllers/, views/
3. Check: Tests in tests/ directory
4. See: CHANGELOG.md for version history

📖 Documentation by Topic

Installation

• INSTALL.md - Complete installation guide
• README.md - Installation - Quick installation steps
• USER_GUIDE.md - Installation - Admin perspective

Configuration

• USER_GUIDE.md - Configuration - Configuration options
• README.md - Configuration - Technical configuration
• manifest.py - Module dependencies and settings

Usage

• USER_GUIDE.md - Complete usage guide for all roles
• static/description/index.html - Usage examples
• static/description/widget_demo.html - Interactive demo

Features

• README.md - Features - Feature list
• static/description/index.html - Detailed feature descriptions
• CHANGELOG.md - Feature history

Technical Details

• README.md - Technical Details - Architecture and structure
• hooks.py - Migration logic
• Source code files with inline documentation

Troubleshooting

• INSTALL.md - Troubleshooting - Installation issues
• USER_GUIDE.md - FAQ - Common questions
• USER_GUIDE.md - Troubleshooting - Admin troubleshooting

Testing

• README.md - Development - Running tests
• tests/ - Test files
• Test runner scripts in project root

Security

• README.md - Security - Security measures
• USER_GUIDE.md - Security - Security considerations
• security/ - Access control files

API and Integration

• README.md - API Compatibility - API details
• README.md - Compatibility - Module compatibility
• Source code for API reference

🔍 Quick Reference

Common Tasks

Task	Documentation
Install the module	INSTALL.md
Rate a ticket (customer)	USER_GUIDE.md - For Customers
View ratings (agent)	USER_GUIDE.md - For Helpdesk Agents
Analyze ratings (manager)	USER_GUIDE.md - For Helpdesk Managers
Configure email templates	USER_GUIDE.md - Configuration
Troubleshoot issues	USER_GUIDE.md - FAQ
Run tests	README.md - Development
Customize the icon	static/description/ICON_README.md
Understand migration	hooks.py and CHANGELOG.md
Extend the module	README.md - Development

Key Concepts

Concept	Where to Learn
5-star rating system	README.md - Overview
Rating migration (0-3 to 0-5)	USER_GUIDE.md - FAQ
Star rating widget	static/description/widget_demo.html
Email rating links	USER_GUIDE.md - For Customers
Backend star display	USER_GUIDE.md - For Helpdesk Agents
Rating reports	USER_GUIDE.md - For Helpdesk Managers
Token-based security	README.md - Security
Accessibility features	README.md - Accessibility

📋 Documentation Standards

All documentation in this module follows these standards:

• Markdown Format: Easy to read and version control
• Clear Structure: Organized with headers and sections
• Examples: Practical examples for common tasks
• Code Blocks: Syntax-highlighted code snippets
• Tables: Quick reference information
• Links: Cross-references between documents
• Up-to-date: Maintained with each version

🆘 Getting Help

If you can't find what you need in the documentation:

1. Search: Use Ctrl+F to search within documentation files
2. FAQ: Check USER_GUIDE.md - FAQ
3. Logs: Review Odoo server logs for error messages
4. Source Code: Check inline code documentation
5. Administrator: Contact your Odoo system administrator
6. Community: Odoo community forums and resources

📝 Contributing to Documentation

To improve this documentation:

1. Identify gaps or unclear sections
2. Make improvements to relevant files
3. Follow existing documentation style
4. Update this index if adding new files
5. Test instructions before submitting
6. Submit changes to module maintainer

🔄 Documentation Updates

This documentation is maintained with each module version:

• Version 1.0.0: Initial documentation release
• See CHANGELOG.md for version history

📄 License

All documentation is provided under the same license as the module (LGPL-3).

---

Last Updated: 2024-11-25
Module Version: 1.0.0
Documentation Version: 1.0.0

Quick Links

• README.md - Module overview
• INSTALL.md - Installation guide
• USER_GUIDE.md - User documentation
• CHANGELOG.md - Version history
• static/description/index.html - Web documentation

---

Need help? Start with the README.md or USER_GUIDE.md!