helpdesk_rating_five_stars/CHANGELOG.md

Changelog

All notable changes to the Helpdesk Rating Five Stars module will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

[1.0.0] - 2024-11-25

Added

Core Features

• 5-star rating system (1-5 stars) replacing standard 0-3 emoticon system
• Interactive star rating widget with hover effects for web forms
• Clickable star links in email rating requests for one-click feedback
• Automatic migration of existing ratings from 0-3 to 0-5 scale
• Enhanced rating reports and analytics with 0-5 scale calculations

User Interface

• Beautiful star display in backend ticket views (form, tree, kanban)
• Responsive design optimized for mobile and desktop devices
• Accessible UI with keyboard navigation (arrow keys, Enter)
• ARIA labels for screen reader compatibility
• Touch-friendly star sizing for mobile devices

Backend Features

• Extended rating.rating model with 0-5 scale support
• Extended helpdesk.ticket model with star display fields
• Extended helpdesk.ticket.report model for analytics
• Custom rating submission controller
• Duplicate rating prevention with automatic update logic

Email Integration

• Custom email template with 5 clickable star links
• Token-based authentication for secure rating submissions
• Automatic redirect to confirmation page after rating
• Error handling for invalid or expired tokens

Views and Templates

• Enhanced rating views with star display
• Updated helpdesk ticket views with star ratings
• Updated report views with 0-5 scale
• Web rating form template with interactive widget
• Email rating request template

JavaScript Components

• OWL-based star rating widget
• Hover effects showing potential rating
• Click handlers for star selection
• Keyboard navigation support
• Mobile touch event handling

Styling

• SCSS styles for star icons
• Responsive breakpoints for mobile/desktop
• Hover and focus states
• Filled and empty star styles
• High contrast colors for accessibility

Security

• Token-based authentication for rating submissions
• Server-side validation of rating values (1-5 range)
• SQL injection prevention through ORM usage
• Access control for rating modifications
• Audit logging for rating changes

Testing

• Unit tests for rating model
• Unit tests for rating controller
• Unit tests for helpdesk ticket model
• Unit tests for rating migration
• Unit tests for rating views
• Unit tests for rating reports
• Unit tests for security features
• Property-based tests for validation

Documentation

• Comprehensive module documentation (index.html)
• README with installation and usage instructions
• CHANGELOG for version tracking
• Inline code documentation
• Widget demo page

Migration

• Post-install hook for automatic rating migration
• Mapping: 0→0, 1→3, 2→4, 3→5
• Data integrity preservation
• Error handling and rollback mechanism
• Migration logging

Changed

• Rating field range from 0-3 to 0-5
• Rating display from emoticons to stars
• Average rating calculations to use 0-5 scale
• Rating filtering and grouping to use 0-5 scale
• Rating export to include 0-5 scale values

Technical Details

Dependencies

• helpdesk (required)
• rating (required)
• mail (required)
• web (required)

Database Changes

• Modified constraints on rating_rating.rating field
• Added computed fields for star display
• No new tables created

API Compatibility

• Maintains full compatibility with Odoo's rating API
• No breaking changes to rating model interface
• Other modules using rating system continue to function

Performance Optimizations

• Indexed rating field for fast queries
• Computed fields with storage for frequent access
• Batch migration updates (1000 records at a time)
• CSS-based star rendering (no images)
• Lazy loading of JavaScript widget

Fixed

• N/A (initial release)

Deprecated

• N/A (initial release)

Removed

• N/A (initial release)

Security

• Implemented token-based authentication
• Added server-side validation
• Prevented SQL injection through ORM
• Added access control for modifications
• Implemented audit logging

[Unreleased]

Planned Features

• Half-star ratings (0.5 increments)
• Custom star icon upload
• Rating categories (multiple dimensions)
• Advanced analytics and trend analysis
• Rating reminders for unrated tickets
• Rating incentives and gamification

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Version History

• 1.0.0 (2024-11-25): Initial release with 5-star rating system

Migration Guide

From Standard Odoo Rating (0-3) to Five Stars (0-5)

The module automatically migrates existing ratings during installation:

1. Backup your database before installation
2. Install the module from Apps menu
3. Migration runs automatically on installation
4. Verify migration completed successfully in logs
5. Test rating functionality in a few tickets

Migration Mapping:

• 0 (No rating) → 0 (No rating)
• 1 (Unhappy 😞) → 3 (Average ⭐⭐⭐)
• 2 (Okay 😐) → 4 (Good ⭐⭐⭐⭐)
• 3 (Happy 😊) → 5 (Excellent ⭐⭐⭐⭐⭐)

Rollback: If you need to rollback, uninstall the module. Note that ratings will remain in the 0-5 scale and will need manual conversion back to 0-3 if required.

Support

For issues, questions, or feature requests:

• Contact your Odoo administrator
• Review the module documentation
• Check the Odoo server logs
• Consult the source code

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Maintained by: Odoo Administrator
License: LGPL-3