odoo17e-kedaikipas58/addons/website_helpdesk_livechat/views/chatbot_script_step_views.xml

<?xml version="1.0" encoding="UTF-8" ?>
<odoo><data>

    <record id="chatbot_script_step_view_form" model="ir.ui.view">
        <field name="name">chatbot.script.step.view.form.inherit.helpdesk.livechat</field>
        <field name="model">chatbot.script.step</field>
        <field name="inherit_id" ref="im_livechat.chatbot_script_step_view_form"/>
        <field name="arch" type="xml">
            <field name="step_type" position="after">
                <field name="helpdesk_team_id" invisible="step_type != 'create_ticket'" required="step_type == 'create_ticket'"
                    options="{'no_open': True}"/>
            </field>
        </field>
    </record>

</data></odoo>