Helpdesk Bot Here we go, help is on the way! 1 text First, what is the nature of your issue? 2 question_selection I have a technical issue 1 I have an administrative question 2 Please write below the serial number of your equipment. 3 free_input_single Thank you, that will help our engineers see what went wrong. 4 text Anything else to add? 5 free_input_multi To start with, do you have a customer reference? They are written on each invoice you received, next to your name. 6 question_selection Yes 1 No 2 It's OK, we can also find your contract by other means. 7 text Great, that will make our lives easier. 8 text Please write below your customer reference. 9 free_input_single We're all set. Now, what is your issue? 10 free_input_multi Alright, we should have everything we need 11 text Just a last thing, can we please have your email address? 12 question_email OK, I just created a ticket for you. You should receive an email confirmation very soon. 13 create_ticket