helpdesk.team.tree helpdesk.team SLA Policies helpdesk.sla tree,form,kanban {'default_team_id': active_id, 'search_default_team_id': active_id}

No SLA policies found. Let's create one!

Make sure tickets are handled in a timely manner by using SLA Policies.

 Templates mail.template tree,form [('team_id', '=', active_id)] {'default_team_id': active_id}

Create a new template

helpdesk.team.form helpdesk.team

Visibility & Assignment

 
 

Channels

Alias @

Alias

To use an email alias, the first step is to configure an Alias Domain. You can achieve this by navigating to the General Settings and configuring the corresponding field.

Type /ticket to create tickets
Type /search_tickets to find tickets
Type :shortcut to insert canned responses in your messages

Help Center

Track & Bill Time

Performance

Self-Service

Afterdays of inactivity

After-Sales

helpdesk.team.search helpdesk.team helpdesk.team.dashboard helpdesk.team 200
helpdesk.team.kanban.view helpdesk.team primary 1 Helpdesk Teams helpdesk.team tree,form,kanban {'default_use_sla': True}

No teams found. Let's create one!

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

tree kanban Helpdesk Overview helpdesk.team kanban,form {}

No teams found

Create teams to organize your tickets by expertise or geographical region, and define a different workflow for each team.

helpdesk.team.view.kanban.mobile helpdesk.team