# Translation of Odoo Server.
# This file contains the translation of the following modules:
# 	* helpdesk
# 
# Translators:
# Manuela Silva <mmsrs@sky.com>, 2023
# Wil Odoo, 2023
# NumerSpiral HBG, 2024
# Marta Marouço, 2024
# Vasco Rodrigues, 2024
# Maitê Dietze, 2024
# Rita Bastos, 2024
# 
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 17.0+e\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-08-13 10:41+0000\n"
"PO-Revision-Date: 2023-10-26 23:10+0000\n"
"Last-Translator: Rita Bastos, 2024\n"
"Language-Team: Portuguese (https://app.transifex.com/odoo/teams/41243/pt/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Language: pt\n"
"Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__answered_customer_message_count
msgid "# Exchanges"
msgstr "# Conversas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__open_ticket_count
msgid "# Open Tickets"
msgstr "# Tickets Abertos"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_count
msgid "# Ratings"
msgstr "# Avaliações"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_policy_count
msgid "# SLA Policy"
msgstr "# Política de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__urgent_ticket
msgid "# Urgent Ticket"
msgstr "# Ticket Urgent"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_sla.py:0
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "%s (copy)"
msgstr "%s (cópia)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "(any of these tags)"
msgstr "(qualquer uma destas tags)"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_1
msgid "2 days to start"
msgstr "2 dias para iniciar"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_2
msgid "7 days to finish"
msgstr "7 dias para terminar"

#. module: helpdesk
#: model:helpdesk.sla,name:helpdesk.helpdesk_sla_3
msgid "8 hours to finish"
msgstr "8 horas para terminar"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "<b class=\"tip_title\">Tip: Create tickets from incoming emails</b>"
msgstr ""
"<b class=\"tip_title\">Dica: Criar tickets a partir de emails recebidos</b>"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "<b>Drag &amp; drop</b> the card to change the stage of your ticket."
msgstr "<b>Arrasta &amp; larga</b> o cartão para mudar a etapa do teu ticket."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"<b>Log notes</b> for internal communications (you will only notify the "
"persons you specifically tag). Use <b>@ mentions</b> to ping a colleague or "
"<b># mentions</b> to contact a group of people."
msgstr ""
"<b>Registar notas</b> para comunicação interna (apenas vai notificar as "
"pessoas que vais identificar especificamente com tag). Usa <b>@ mentions</b>"
" para chamar um colega ou<b># mentions</b> para contactar um grupo de "
"pessoas."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"<center><strong><b>Good job!</b> You walked through all steps of this "
"tour.</strong></center>"
msgstr ""
"<center><strong><b>Bom trabalho!</b> Passaste por todas as etapas deste "
"guia.</strong></center>"

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.solved_ticket_request_email_template
msgid ""
"<div>\n"
"        Dear <t t-out=\"object.sudo().partner_id.name or 'Madam/Sir'\">Madam/Sir</t>,<br><br>\n"
"        We would like to inform you that we have closed your ticket (reference <t t-out=\"object.id or ''\">15</t>). \n"
"        We trust that the services provided have met your expectations and that you have found a satisfactory resolution to your issue.<br><br>\n"
"        However, if you have any further questions or comments, please do not hesitate to reply to this email to re-open your ticket. \n"
"        Our team is always here to help you and we will be happy to assist you with any further concerns you may have.<br><br>\n"
"        Thank you for choosing our services and for your cooperation throughout this process. We truly value your business and appreciate the opportunity to serve you.<br><br>\n"
"        Kind regards,<br><br>\n"
"        <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team.\n"
"    </div>\n"
"        "
msgstr ""

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.rating_ticket_request_email_template
msgid ""
"<div>\n"
"    <t t-set=\"access_token\" t-value=\"object._rating_get_access_token()\"></t>\n"
"    <t t-set=\"partner\" t-value=\"object._rating_get_partner()\"></t>\n"
"    <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%; margin:0;\">\n"
"    <tbody>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            <t t-if=\"partner.name\">\n"
"                Hello <t t-out=\"partner.name or ''\">Brandon Freeman</t>,<br><br>\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                Hello,<br>\n"
"            </t>\n"
"            Please take a moment to rate our services related to the ticket \"<strong t-out=\"object.name or ''\">Table legs are unbalanced</strong>\"\n"
"            <t t-if=\"object._rating_get_operator().name\">\n"
"                assigned to <strong t-out=\"object._rating_get_operator().name or ''\">Mitchell Admin</strong>.<br><br>\n"
"            </t>\n"
"            <t t-else=\"\">\n"
"                .<br><br>\n"
"            </t>\n"
"        </td></tr>\n"
"        <tr><td style=\"text-align: center;\">\n"
"            <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" summary=\"o_mail_notification\" style=\"width:100%; margin: 32px 0px 32px 0px;\">\n"
"                <tr><td style=\"font-size: 14px;\">\n"
"                    <strong>Tell us how you feel about our services</strong><br>\n"
"                    <span style=\"text-color: #888888\">(click on one of these smileys)</span>\n"
"                </td></tr>\n"
"                <tr><td style=\"font-size: 14px;\">\n"
"                    <table style=\"width:100%;text-align:center;margin-top:2rem;\">\n"
"                        <tr>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/5\">\n"
"                                    <img alt=\"Satisfied\" src=\"/rating/static/src/img/rating_5.png\" title=\"Satisfied\">\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/3\">\n"
"                                    <img alt=\"Okay\" src=\"/rating/static/src/img/rating_3.png\" title=\"Okay\">\n"
"                                </a>\n"
"                            </td>\n"
"                            <td>\n"
"                                <a t-attf-href=\"/rate/{{ access_token }}/1\">\n"
"                                    <img alt=\"Dissatisfied\" src=\"/rating/static/src/img/rating_1.png\" title=\"Dissatisfied\">\n"
"                                </a>\n"
"                            </td>\n"
"                        </tr>\n"
"                    </table>\n"
"                </td></tr>\n"
"            </table>\n"
"        </td></tr>\n"
"        <tr><td valign=\"top\" style=\"font-size: 14px;\">\n"
"            We appreciate your feedback. It helps us improve continuously.\n"
"            <br><br><span style=\"margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;\">This customer survey has been sent because your ticket has been moved to the stage <b t-out=\"object.stage_id.name or ''\">In Progress</b>.</span>\n"
"        </td></tr>\n"
"    </tbody>\n"
"    </table>\n"
"</div>\n"
"        "
msgstr ""

#. module: helpdesk
#: model:mail.template,body_html:helpdesk.new_ticket_request_email_template
msgid ""
"<div>\n"
"    Dear <t t-out=\"object.sudo().partner_id.name or object.sudo().partner_name or 'Madam/Sir'\">Madam/Sir</t>,<br><br>\n"
"    Your request\n"
"    <t t-if=\"object.get_portal_url()\">\n"
"        <a t-attf-href=\"/my/ticket/{{ object.id }}/{{ object.access_token }}\" t-out=\"object.name or ''\">Table legs are unbalanced</a>\n"
"    </t>\n"
"    has been received and is being reviewed by our <t t-out=\"object.team_id.name or ''\">VIP Support</t> team.<br><br>\n"
"    The reference for your ticket is <strong><t t-out=\"object.ticket_ref or ''\">15</t></strong>.<br><br>\n"
"\n"
"    To provide any additional information, simply reply to this email.<br><br>\n"
"    <t t-if=\"object.team_id.show_knowledge_base\">\n"
"        Don't hesitate to visit our <a t-attf-href=\"{{ object.team_id.get_knowledge_base_url() }}\">Help Center</a>. You might find the answer to your question.\n"
"        <br><br>\n"
"    </t>\n"
"    <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
"        Feel free to close your ticket if our help is no longer needed. Thank you for your collaboration.<br><br>\n"
"    </t>\n"
"\n"
"    <div style=\"text-align: center; padding: 16px 0px 16px 0px;\">\n"
"        <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.get_portal_url()\" target=\"_blank\">View Ticket</a>\n"
"        <t t-if=\"object.team_id.allow_portal_ticket_closing\">\n"
"            <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"'/my/ticket/close/%s/%s' % (object.id, object.access_token)\" target=\"_blank\">Close Ticket</a>\n"
"        </t>\n"
"        <t t-if=\"object.team_id.use_website_helpdesk_forum or object.team_id.use_website_helpdesk_knowledge or object.team_id.use_website_helpdesk_slides\">\n"
"            <a style=\"background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;\" t-att-href=\"object.team_id.feature_form_url\" target=\"_blank\">Visit Help Center</a>\n"
"        </t><br><br>\n"
"    </div>\n"
"\n"
"    Best regards,<br><br>\n"
"    <t t-out=\"object.team_id.name or 'Helpdesk'\">Helpdesk</t> Team\n"
"</div>\n"
"        "
msgstr ""

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Domain alias\"/>&amp;nbsp;"
msgstr ""
"<i class=\"fa fa-envelope-o\" title=\"Domain alias\" role=\"img\" aria-"
"label=\"Domain alias\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" invisible=\"rating_avg &lt; 3.66\" title=\"Satisfied\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-meh-o text-warning\" invisible=\"rating_avg &lt; 2.33 or rating_avg &gt;= 3.66\" title=\"Okay\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-frown-o text-danger\" invisible=\"rating_avg &gt;= 2.33\" title=\"Dissatisfied\"/>"
msgstr ""
"<i class=\"fa fa-fw o_button_icon fa-smile-o text-success\" invisible=\"rating_avg &lt; 3.66\" title=\"Satisfied\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-meh-o text-warning\" invisible=\"rating_avg &lt; 2.33 or rating_avg &gt;= 3.66\" title=\"Okay\"/>\n"
"                            <i class=\"fa fa-fw o_button_icon fa-frown-o text-danger\" invisible=\"rating_avg &gt;= 2.33\" title=\"Dissatisfied\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Sla Deadline\"/>"
msgstr ""
"<i class=\"fa fa-lg fa-clock-o me-2 mt-1\" aria-label=\"Sla Deadline\" "
"title=\"Sla Deadline\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">To use an "
"email alias, the first step is to configure an Alias Domain. You can achieve"
" this by navigating to the General Settings and configuring the "
"corresponding field.</span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\" role=\"img\"/><span class=\"ms-2\">Para "
"utilizar um alias de email, o primeiro passo é configurar o Domínio de "
"Alias. Isto é possível navegando até às Definições Gerais e configurando o "
"campo correspondente.</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                <span class=\"ms-2\">\n"
"                                    Type <b>/ticket</b> to create tickets<br/>\n"
"                                    Type <b>/search_tickets</b> to find tickets<br/>\n"
"                                    Type <b>:shortcut</b> to insert canned responses in your messages\n"
"                                </span>"
msgstr ""
"<i class=\"fa fa-lightbulb-o\"/>\n"
"                                <span class=\"ms-2\">\n"
"                                    Digita <b>/ticket</b> para criar tickets<br/>\n"
"                                    Digita <b>/search_tickets</b> para encontrar tickets\n"
"                                    Digita <b>:atalho</b> para inserir respostas pré-definidas nas tuas mensagens\n"
"                                </span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-lightbulb-o\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<i class=\"fa fa-warning\"/>&amp;nbsp;"
msgstr "<i class=\"fa fa-warning\"/>&amp;nbsp;"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-end\">Stage:</small>"
msgstr "<small class=\"text-end\">Estado:</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Assigned to</small>"
msgstr "<small class=\"text-muted\">Atribuído a</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<small class=\"text-muted\">Customer</small>"
msgstr "<small class=\"text-muted\">Cliente</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "<small>#</small>"
msgstr "<small>#</small>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"By saving this change, the customer phone number will also be "
"updated.\" invisible=\"not is_partner_phone_update\"/>"
msgstr ""
"<span class=\"fa fa-exclamation-triangle text-warning oe_edit_only\" "
"title=\"By saving this change, the customer phone number will also be "
"updated.\" invisible=\"not is_partner_phone_update\"/>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
msgid "<span class=\"m-1\"/>#"
msgstr "<span class=\"m-1\"/>#"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "<span class=\"o_field_widget o_readonly_modifier\">Working Hours</span>"
msgstr ""
"<span class=\"o_field_widget o_readonly_modifier\">Horas de trabalho</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Open</span>"
msgstr "<span class=\"o_stat_text order-2\">Aberto</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text order-2\">Tickets</span>"
msgstr "<span class=\"o_stat_text order-2\">Tickets</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"<span class=\"o_stat_text\">\n"
"                                    Avg. Rating\n"
"                                </span>"
msgstr ""
"<span class=\"o_stat_text\">\n"
"                                    Classificação Média\n"
"                                </span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_partner_form_inherit_helpdesk
msgid "<span class=\"o_stat_text\"> Tickets</span>"
msgstr "<span class=\"o_stat_text\"> Tickets</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "<span class=\"o_stat_text\">Rating</span>"
msgstr "<span class=\"o_stat_text\">Classificação</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Failed</span>"
msgstr "<span class=\"text-muted\">Falhado</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Open</span>"
msgstr "<span class=\"text-muted\">Aberto</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Unassigned</span>"
msgstr "<span class=\"text-muted\">Por atribuir</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span class=\"text-muted\">Urgent</span>"
msgstr "<span class=\"text-muted\">Urgente</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span><b>Followers </b></span>"
msgstr "<span><b>Seguidores</b></span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Average Rating</span>"
msgstr "<span>Classificação Média</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Reporting</span>"
msgstr "<span>Relatórios</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>SLA Success Rate</span>"
msgstr "<span>Taxa de sucesso do SLA</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>Tickets Closed</span>"
msgstr "<span>Tickets Fechados</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "<span>View</span>"
msgstr "<span>Ver</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"<span>Your ticket has successfully been closed. Thank you for your "
"collaboration.</span>"
msgstr ""
"<span>O teu ticket foi fechado com sucesso. Obrigado pela "
"colaboração.</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<span>days of inactivity</span>"
msgstr "<span>dias de inatividade</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<strong class=\"col-lg-2\">Managed by</strong>"
msgstr "<strong class=\"col-lg-2\">Gerido por</strong>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "<strong class=\"col-lg-3\">Reported on</strong>"
msgstr "<strong class=\"col-lg-3\">Reportado em</strong>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>After</strong>"
msgstr "<strong>Após</strong>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "<strong>Alias </strong>"
msgstr "<strong>Alias </strong>"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_defaults
msgid ""
"A Python dictionary that will be evaluated to provide default values when "
"creating new records for this alias."
msgstr ""
"Um dicionário de Python que será avaliado para fornecer valores predefinidos"
" quando criar novos registos para este alias."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_tag_name_uniq
msgid "A tag with the same name already exists."
msgstr "Etiqueta já existe."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_ticket_type_name_uniq
msgid "A type with the same name already exists."
msgstr "Tipo já existe."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__description
msgid "About Team"
msgstr "Sobre a Equipa"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Accept Emails From"
msgstr "Aceitar Emails De"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__access_instruction_message
msgid "Access Instruction Message"
msgstr "Mensagem de Instrução de Acesso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_warning
msgid "Access warning"
msgstr "Aviso de acesso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction
msgid "Action Needed"
msgstr "Ação Necessária"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__active
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__active
msgid "Active"
msgstr "Ativo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_ids
msgid "Activities"
msgstr "Atividades"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Activity Exception Decoration"
msgstr "Marcador de Exceções de Atividade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_state
msgid "Activity State"
msgstr "Estado da Atividade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Activity Type Icon"
msgstr "Ícone de Tipo de Atividade"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.mail_activity_type_action_config_helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config_activity_type
msgid "Activity Types"
msgstr "Tipos de Atividade"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Adapt your <b>pipeline</b> to your workflow by adding <b>stages</b> <i>(e.g."
" Awaiting Customer Feedback, etc.).</i>"
msgstr ""
"Adapta a tua <b>pipeline</b> ao teu fluxo de trabalho adicionando "
"<b>estados</b> <i>(p.e. Aguarda Feedback do Cliente, etc.).</i>"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
msgid ""
"Adapt your pipeline to your workflow and track the progress of your tickets."
msgstr ""
"Adapta a tua pipeline ao teu fluxo de trabalho e monitoriza o progresso dos "
"teus tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid ""
"Add a description to help your coworkers understand the meaning and purpose "
"of the stage."
msgstr ""
"Adiciona uma descrição para ajudar os teus colegas a compreenderem o "
"significado e propósito do estado."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Add a description..."
msgstr "Acrescente uma descrição..."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Add your stage and place it at the right step of your workflow by dragging &"
" dropping it."
msgstr ""
"Adiciona um estado e coloca-o no passo correto do teu fluxo de trabalho "
"arrastando-o e largando-o."

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_helpdesk_manager
msgid "Administrator"
msgstr "Administrador"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "After-Sales"
msgstr "Pós-Venda"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_id
msgid "Alias"
msgstr "Alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_contact
msgid "Alias Contact Security"
msgstr "Segurança de Contacto do Alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain_id
msgid "Alias Domain"
msgstr "Domínio Apelido"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_domain
msgid "Alias Domain Name"
msgstr "Nome de domínio do alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_full_name
msgid "Alias Email"
msgstr "Email do Alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email_from
msgid "Alias Email From"
msgstr "Email Alias de"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_name
msgid "Alias Name"
msgstr "Nome do Alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_status
msgid "Alias Status"
msgstr "Estado do Alias"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_status
msgid "Alias status assessed on the last message received."
msgstr "Estado do Alias avaliado na última mensagem recebida."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_model_id
msgid "Aliased Model"
msgstr "Modelo Aliased"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "All"
msgstr "Tudo"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_tree
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_all
msgid "All Tickets"
msgstr "Todos os Tickets"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__internal
msgid "All internal users (company)"
msgstr "Todos os utilizadores internos (empresa)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Allow your customers to close their own tickets"
msgstr "Permitir que os clientes fechem os seus próprios tickets"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Archive Stages"
msgstr "Arquivar Etapas"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Archived"
msgstr "Arquivados"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid "Are you sure you want to continue?"
msgstr "Tem certeza de que deseja continuar?"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Are you sure you want to delete these stages?"
msgstr "Tem certeza de que quer excluir estas Etapas?"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Assign the ticket to a <b>member of your team</b>."
msgstr "Atribuir o ticket ao <b>membro da tua equipa</b>."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Assigned"
msgstr "Atribuído"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__user_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__user_id
msgid "Assigned To"
msgstr "Atribuído A"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__user_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
#, python-format
msgid "Assigned to"
msgstr "Atribuído a"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Assignee"
msgstr "Responsável"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__assign_method
msgid "Assignment Method"
msgstr "Método de Atribuição"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid ""
"At each stage, employees can block tickets or mark them as ready for the next step.\n"
"                                You can customize the meaning of each state."
msgstr ""
"Em cada estado, os funcionários podem bloquear os tickets ou marcá-los como prontos para a próxima etapa.\n"
"                                Podes personalizar o significado de cada estado."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"At this time, there is no customer preview available to show. The current "
"ticket cannot be accessed by the customer, as it belongs to a helpdesk team "
"that is not publicly available, or there is no customer associated with the "
"ticket."
msgstr ""
"Neste momento, não há uma pré-visualização de cliente disponível. O ticket "
"atual não pode ser acedido pelo cliente, já que pertence a uma equipa de "
"apoio que não está disponível publicamente, ou não há nenhum cliente "
"associado ao ticket."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_attachment_count
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_attachment_count
msgid "Attachment Count"
msgstr "Número de Anexos"

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_auto_assignment
msgid "Auto Assigment"
msgstr "Auto atribuição"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Automate the assignment of new tickets to the right people, and make sure "
"all tickets are being handled"
msgstr ""
"Automatiza a atribuição de novos tickets às pessoas certas, e garante que "
"todos os tickets foram tratados."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_assignment
msgid "Automatic Assignment"
msgstr "Atribuição Automática"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_ticket
msgid "Automatic Closing"
msgstr "Fecho Automático"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Average"
msgstr "Média"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__avg_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__avg_response_hours
msgid "Average Hours to Respond"
msgstr "Horas em Média para Responder"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_avg
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#, python-format
msgid "Average Rating"
msgstr "Classificação Média"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_avg_percentage
msgid "Average Rating (%)"
msgstr "Classificação Média (%)"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Dissatisfied"
msgstr "Classificação Média: Insatisfeito"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Okay"
msgstr "Classificação Média: OK"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Average Rating: Satisfied"
msgstr "Classificação Média: Satisfeito"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Average rating for the last 7 days"
msgstr "Classificação Média dos últimos 7 dias"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg 7 Days Customer Satisfaction"
msgstr "Média da Satisfação do Cliente dos últimos 7 dias"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg Last 7 days"
msgstr "Média dos últimos 7 dias"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Avg Open Hours"
msgstr "Média Horas em Aberto"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Bad"
msgstr "Mau"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Bill the time spent on your tickets to your customers"
msgstr "Fatura o tempo gasto nos tickets aos teus clientes"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_new
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_blocked:helpdesk.stage_solved
#, python-format
msgid "Blocked"
msgstr "Bloqueado"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_crm
msgid "CRM"
msgstr "CRM"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__campaign_id
msgid "Campaign"
msgstr "Campanha"

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_cancelled
msgid "Canceled"
msgstr "Cancelado"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Centralize, manage, share and grow your knowledge library. Allow customers "
"to search your articles in the help center for answers to their questions."
msgstr ""
"Centraliza, gere, partilha e incrementa a tua biblioteca de conhecimento. "
"Permite aos teus clientes pesquisar por respostas às suas questões nos teus "
"artigos no centro de ajuda."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Channels"
msgstr "Canais"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.xml:0
#, python-format
msgid "Click to set"
msgstr "Clique para definir"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close"
msgstr "Fechar"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close Ticket"
msgstr "Fechar Ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__close_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__close_date
msgid "Close date"
msgstr "Data de fecho"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Close inactive tickets automatically"
msgstr "Fechar tickets inativos automaticamente."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Close ticket"
msgstr "Fechar ticket"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Closed"
msgstr "Encerrado"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#, python-format
msgid "Closed Tickets"
msgstr "Tickets Fechados"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_close_analysis
msgid "Closed Tickets Analysis"
msgstr "Análise de Tickets Fechados"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__closed_by_partner
msgid "Closed by Partner"
msgstr "Encerrado por Parceiro"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed in Last 30 days"
msgstr "Encerrados nos últimos 30 dias"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Closed in Last 7 days"
msgstr "Encerrados nos últimos 7 dias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__allow_portal_ticket_closing
msgid "Closure by Customers"
msgstr "Encerramento por Clientes"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__color
msgid "Color"
msgstr "Cor"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__color
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__color
msgid "Color Index"
msgstr "Índice de Cor"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Comment"
msgstr "Comentário"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__commercial_partner_id
msgid "Commercial Entity"
msgstr "Entidade Comercial"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Communication history"
msgstr "Histórico de comunicação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_forum
msgid "Community Forum"
msgstr "Fórum da Comunidade"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_company
msgid "Companies"
msgstr "Empresas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__company_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__company_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Company"
msgstr "Empresa"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_config
msgid "Configuration"
msgstr "Configuração"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Confirm"
msgstr "Confirmar"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/wizard/helpdesk_stage_delete.py:0
#, python-format
msgid "Confirmation"
msgstr "Confirmação"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "Congratulations!"
msgstr "Parabéns!"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_partner
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Contact"
msgstr "Contacto"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_coupons
msgid "Coupons"
msgstr "Cupões"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Create Date"
msgstr "Data de Criação"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.email_template_action_helpdesk
msgid "Create a new template"
msgstr "Criar um modelo novo"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid ""
"Create teams to organize your tickets by expertise or geographical region, "
"and define a different workflow for each team."
msgstr ""
"Cria equipas para organizar os teus tickets por competência ou região "
"geográfica, e define um fluxo de trabalho diferente para cada equipa."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Create tickets by sending an email to an alias"
msgstr "Cria tickets através do envio de um email para um alias"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
msgid "Create tickets to get statistics."
msgstr "Cria tickets para obter estatísticas."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__create_date
msgid "Created On"
msgstr "Criado em"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_uid
msgid "Created by"
msgstr "Criado por"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__create_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__create_date
msgid "Created on"
msgstr "Criado em"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Creation Date"
msgstr "Data de Criação"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Criteria"
msgstr "Critérios"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Current stage of this ticket"
msgstr "Estado atual deste ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_bounced_content
msgid "Custom Bounced Message"
msgstr "Mensagem Personalizada de Email Rejeitado"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Customer"
msgstr "Cliente"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/models/res_company.py:0
#: model:helpdesk.team,name:helpdesk.helpdesk_team1
#, python-format
msgid "Customer Care"
msgstr "Atendimento ao Cliente"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_email
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_email
#, python-format
msgid "Customer Email"
msgstr "Email do Cliente"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_name
msgid "Customer Name"
msgstr "Nome do Cliente"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_phone
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__partner_phone
msgid "Customer Phone"
msgstr "Telefone do Cliente"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__access_url
msgid "Customer Portal URL"
msgstr "URL do Portal do Cliente"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.action_open_customer_preview
msgid "Customer Preview"
msgstr "Pre-visualização de cliente"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.rating_rating_action_helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_rating
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_ratings
msgid "Customer Ratings"
msgstr "Classificações de Clientes"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__partner_ids
msgid "Customers"
msgstr "Clientes"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid "Customers will be added to the followers of their tickets."
msgstr "Clientes serão adicionados aos seguidores dos seus tickets."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Daily Target"
msgstr "Objetivo Diário"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/views/helpdesk_team_kanban/helpdesk_team_kanban_view.js:0
#, python-format
msgid "Dashboard"
msgstr "Painel"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Datetime at which the SLA stage was reached for the first time"
msgstr "Data e Hora a que o estado de SLA foi alcançado pela primeira vez."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
msgid ""
"Day to reach the stage of the SLA, without taking the working calendar into "
"account"
msgstr ""
"Dia a alcançar o estado do SLA, sem considerar o calendário de trabalho."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__deadline
msgid "Deadline"
msgstr "Prazo"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_graph/helpdesk_ticket_graph_model.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_kanban/helpdesk_ticket_kanban_header.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_list/helpdesk_ticket_list_renderer.js:0
#: code:addons/helpdesk/static/src/views/helpdesk_ticket_pivot/helpdesk_ticket_pivot_model.js:0
#, python-format
msgid "Deadline reached"
msgstr "Prazo atingido"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_defaults
msgid "Default Values"
msgstr "Valores Predefinidos"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.unlink_helpdesk_stage_action
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid "Delete"
msgstr "Eliminar"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
#, python-format
msgid "Delete Stage"
msgstr "Excluir Estágio"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Describe your team to your colleagues and customers..."
msgstr "Descreve a tua equipa aos teus colegas e clientes..."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__description
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__description
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Description"
msgstr "Descrição"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Description of the policy..."
msgstr "Descrição da política..."

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_digest_digest
msgid "Digest"
msgstr "Resumo"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid "Discard"
msgstr "Descartar"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_extra_info
msgid "Display Extra Info"
msgstr "Apresentar informação adicional"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__display_name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__display_name
msgid "Display Name"
msgstr "Nome"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Dissatisfied"
msgstr "Insatisfeito"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/digest.py:0
#, python-format
msgid "Do not have access, skip this data for user's digest email"
msgstr ""
"Se não tem acesso, ignore estes dados para o \"e-mail\" de resumo do "
"utilizador"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Documentation"
msgstr "Documentação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__domain_user_ids
msgid "Domain User"
msgstr "Utilizador de domínio"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__balanced
msgid "Each user has an equal number of open tickets"
msgstr "Cada utilizador tem um número igual de tickets abertos"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__assign_method__randomly
msgid "Each user is assigned an equal number of tickets"
msgstr "Cada utilizador recebe a atribuição de um número igual de tickets"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Edit"
msgstr "Editar"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_email
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
msgid "Email Alias"
msgstr "Alias de Email"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__template_id
msgid "Email Template"
msgstr "Modelo de Email"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__template_id
msgid ""
"Email automatically sent to the customer when the ticket reaches this stage.\n"
"By default, the email will be sent from the email alias of the helpdesk team.\n"
"Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters)."
msgstr ""
"Email enviado automaticamente ao cliente quando o ticket alcança este estado.\n"
"Por defeito, o email será enviado a partir do email de alias da equipa de helpdesk.\n"
"Caso contrário, será enviado a partir do endereço de email da empresa, ou do genérico (conforme definido nos Parâmetros de Sistema)."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__email_cc
msgid "Email cc"
msgstr "E-mail cc"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_domain
msgid "Email domain e.g. 'example.com' in 'odoo@example.com'"
msgstr "Domínio de e-mail, por exemplo, 'exemplo.com' em 'odoo@exemplo.com'"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "Emails sent to"
msgstr "Emails enviados para"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid ""
"Emails sent to a Helpdesk Team alias generate tickets in your pipeline."
msgstr ""
"Emails enviados para um alias da equipa de Apoio a Cliente criam tickets na "
"tua pipeline."

#. module: helpdesk
#: model:mail.template,description:helpdesk.rating_ticket_request_email_template
msgid "Enable \"customer ratings\" feature on the helpdesk team"
msgstr ""
"Ativa a funcionalidade \"classificações do cliente\" na equipa de helpdesk"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Enter the <b>subject</b> of your ticket <br/><i>(e.g. Problem with my "
"installation, Wrong order, etc.).</i>"
msgstr ""
"Introduz o <b>assunto</b> do teu ticket <br/><i>(p.e. Problema com a minha "
"instalação, Encomenda errada, etc.).</i>"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid "Exceeded Working Hours"
msgstr "Horas de Trabalho Excedidas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid "Excluding Stages"
msgstr "A excluir Etapas"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Extra Info"
msgstr "Mais Informação"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__failed
msgid "Failed"
msgstr "Falhou"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_fail
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_fail
msgid "Failed SLA Policy"
msgstr "SLA Falhado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sla_failed
msgid "Failed SLA Ticket"
msgstr "Ticket SLA Falhado"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Failed Tickets"
msgstr "Tickets Falhados"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_fsm
msgid "Field Service"
msgstr "Serviço de Campo"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "First Assignment Date"
msgstr "Data da Primeira Atribuição"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__assign_date
msgid "First assignment date"
msgstr "Data da primeira atribuição"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__fold
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__fold
msgid "Folded in Kanban"
msgstr "Arquivado em Kanban"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Follow All Team's Tickets"
msgstr "Seguir os Tickets de toda a equipa"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
msgid "Follow all your helpdesk tickets"
msgstr "Acompanhar todos os seus tickets de Helpdesk"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Followed"
msgstr "Seguido"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_follower_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_follower_ids
msgid "Followers"
msgstr "Seguidores"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_partner_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_partner_ids
msgid "Followers (Partners)"
msgstr "Seguidores (Parceiros)"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_type_icon
msgid "Font awesome icon e.g. fa-tasks"
msgstr "ícone do Font awesome ex. fa-tasks"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Future Activities"
msgstr "Atividades Futuras"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Get in touch with your website visitors. Create and search tickets from your"
" conversations. Answer in an instant by using canned responses."
msgstr ""
"Entra em contacto com os visitantes do teu website. Cria e pesquisa tickets "
"a partir das tuas conversas. Responde rapidamente utilizando respostas pré-"
"definidas."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
msgid ""
"Get statistics on your tickets and how long it takes to assign and resolve "
"them."
msgstr ""
"Obtém estatísticas sobre os teus tickets e quanto tempo demora a atribui-los"
" e resolvê-los."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Get tickets through an online form"
msgstr "Obtém tickets através de um formulário online"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Grant discounts, free products or free shipping"
msgstr "Oferece descontos, produtos gratuitos ou portes gratuitos"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Grant employees access to your helpdesk team or tickets by adding them as "
"followers. Employees automatically get access to the tickets they are "
"assigned to."
msgstr ""
"Dá acesso aos colaboradores à tua equipa de apoio ou tickets adicionando-os "
"como seguidores. Os colaboradores terão acesso automático aos tickets a que "
"são atribuídos."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Grant portal users access to your helpdesk team or tickets by adding them as"
" followers. Customers automatically get access to their tickets in their "
"portal."
msgstr ""
"Dá acesso aos utilizadores de portal à tua equipa de apoio ou tickets "
"adicionando-os como seguidores. Os utilizadores terão acesso automático aos "
"tickets a que são atribuídos."

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__done
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__done
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__done
msgid "Green"
msgstr "Verde"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_done
msgid "Green Kanban Label"
msgstr "Etiqueta Kanban Verde"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__normal
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__normal
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__normal
msgid "Grey"
msgstr "Cinzento"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_normal
msgid "Grey Kanban Label"
msgstr "Etiqueta Kanban Cinzenta"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Group By"
msgstr "Agrupar por"

#. module: helpdesk
#: model:mail.activity.type,name:helpdesk.mail_act_helpdesk_handle
msgid "Handle Ticket"
msgstr "Gerir Ticket"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Happy"
msgstr "Contente"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Happy face"
msgstr "Cara feliz"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_external_mail_server
msgid "Has External Mail Server"
msgstr "Tem Servidor de Email Externo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__has_message
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__has_message
msgid "Has Message"
msgstr "Há Mensagem"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached
msgid "Has SLA reached"
msgstr "Tem SLA alcançado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_reached_late
msgid "Has SLA reached late"
msgstr "Tem SLA alcançado tardiamente"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Help Center"
msgstr "Centro de Ajuda"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.menu_helpdesk_root
#: model_terms:ir.ui.view,arch_db:helpdesk.digest_digest_view_form
msgid "Helpdesk"
msgstr "Apoio ao Cliente"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_dashboard_action_main
msgid "Helpdesk Overview"
msgstr "Vista Geral de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla
msgid "Helpdesk SLA Policies"
msgstr "Apoio ao Cliente - Políticas SLA"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage
msgid "Helpdesk Stage"
msgstr "Estado de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_stage_delete_wizard
msgid "Helpdesk Stage Delete Wizard"
msgstr "Assistente de Eliminação de Estado do Helpdesk"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_tag
msgid "Helpdesk Tags"
msgstr "Etiquetas de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_team
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__team_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
msgid "Helpdesk Team"
msgstr "Equipa de Apoio ao Cliente"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_search
msgid "Helpdesk Team Search"
msgstr "Procurar Equipa de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_team_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__team_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__team_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_team_menu
msgid "Helpdesk Teams"
msgstr "Equipas do Apoio ao Cliente"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Helpdesk Ticket"
msgstr "Ticket de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_ticket_type
msgid "Helpdesk Ticket Type"
msgstr "Tipo de Ticket de Apoio ao Cliente"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.ir_cron_auto_close_ticket_ir_actions_server
msgid "Helpdesk Ticket: Automatically close the tickets"
msgstr "Ticket de Apoio a Cliente: Encerrar automaticamente os tickets"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Helpdesk Tickets"
msgstr "Tickets de Apoio ao Cliente"

#. module: helpdesk
#: model:mail.template,name:helpdesk.solved_ticket_request_email_template
msgid "Helpdesk: Ticket Closed"
msgstr "Apoio a Cliente: Ticket Fechado"

#. module: helpdesk
#: model:mail.template,name:helpdesk.rating_ticket_request_email_template
msgid "Helpdesk: Ticket Rating Request"
msgstr "Helpdesk: Pedido de Classificação do Ticket"

#. module: helpdesk
#: model:mail.template,name:helpdesk.new_ticket_request_email_template
msgid "Helpdesk: Ticket Received"
msgstr "Apoio a Cliente: Ticket Recebido"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "High Priority"
msgstr "Alta Prioridade"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__2
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__2
msgid "High priority"
msgstr "Prioridade elevada"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "History"
msgstr "Histórico"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_open_hours
msgid "Hours Open"
msgstr "Horas em Aberto"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_assignation_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Hours to Assign"
msgstr "Horas até atribuir"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_close_hours
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Hours to Close"
msgstr "Horas até fechar"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__first_response_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__first_response_hours
msgid "Hours to First Response"
msgstr "Horas até à Primeira Resposta"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline_hours
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_deadline_hours
msgid "Hours to SLA Deadline"
msgstr "Horas até prazo de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "ID"
msgstr "ID"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid ""
"ID of the parent record holding the alias (example: project holding the task"
" creation alias)"
msgstr ""
"ID do registo parent que armazena o alias (Ex.: projeto que armazena o alias"
" de criação de tarefas)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon"
msgstr "Ícone"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_icon
msgid "Icon to indicate an exception activity."
msgstr "ícone para indicar uma exceção na atividade."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction
msgid "If checked, new messages require your attention."
msgstr "Se selecionado, há novas mensagens que requerem a sua atenção."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "If checked, some messages have a delivery error."
msgstr "Se estiver marcado, algumas mensagens têm um erro de entrega."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__portal_show_rating
msgid ""
"If enabled, portal users will have access to your customer satisfaction statistics from the last 30 days in their portal.\n"
"They will only have access to the ratings themselves, and not to the written feedback if any was left. You can also manually hide ratings of your choosing."
msgstr ""
"Se assinalado, os utilizadores do portal terão acesso às tuas estatísticas de satisfação do cliente dos últimos 30 dias no seu portal.\n"
"Apenas terão acesso às classificações em si, e não ao feedback escrito se algum tiver sido deixado. Também é possível ocultar classificações à tua escolha manualmente ."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_bounced_content
msgid ""
"If set, this content will automatically be sent out to unauthorized users "
"instead of the default message."
msgstr ""
"Se definido, este conteúdo será automaticamente enviado para utilizadores "
"não autorizados em vez da mensagem default."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "In #{kanban_getcolorname(record.color.raw_value)}"
msgstr "Em #{kanban_getcolorname(record.color.raw_value)}"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_normal:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_normal:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_normal:helpdesk.stage_new
#: model:helpdesk.stage,legend_normal:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_normal:helpdesk.stage_solved
#: model:helpdesk.stage,name:helpdesk.stage_in_progress
#, python-format
msgid "In Progress"
msgstr "Em Progresso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__from_stage_ids
msgid "In Stages"
msgstr "Em Etapas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__auto_close_day
msgid "Inactive Period(days)"
msgstr "Período de Inatividade (dias)"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__invited_internal
msgid "Invited internal users (private)"
msgstr "Utilizadores internos convidados (privado)"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_team__privacy_visibility__portal
msgid "Invited portal users and all internal users (public)"
msgstr ""
"Utilizadores do portal convidados e todos os utilizadores internos (público)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_is_follower
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__message_is_follower
msgid "Is Follower"
msgstr "É Seguidor"

#. module: helpdesk
#: model:helpdesk.ticket.type,name:helpdesk.type_incident
msgid "Issue"
msgstr "Questão"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Issue credits notes"
msgstr "Notas de créditos da questão"

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_helpdesk_team_not_portal_show_rating_if_not_use_rating
msgid ""
"It is necessary to enable customer ratings in the settings of your helpdesk "
"team so that they can be displayed on the portal."
msgstr ""
"É necessário ativar as classificações dos clientes nas definições da tua "
"equipa de helpdesk para que estas possam ser apresentadas no portal."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "JSON that maps ids from a many2one field to seconds spent"
msgstr "JSON que mapeia ids de um campos de many2many para segundos gastos"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_blocked
msgid "Kanban Blocked Explanation"
msgstr "Legenda Kanban Bloqueada"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_normal
msgid "Kanban Ongoing Explanation"
msgstr "Legenda Kanban Ativa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__kanban_state
msgid "Kanban State"
msgstr "Estado Kanban"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__kanban_state_label
msgid "Kanban State Label"
msgstr "Etiqueta de Estado Kanban"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__legend_done
msgid "Kanban Valid Explanation"
msgstr "Legenda Kanban Introduzida"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_knowledge
msgid "Knowledge"
msgstr "Conhecimento"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed_value
msgid "Kpi Helpdesk Tickets Closed Value"
msgstr "Valor do KPI de Encerramento de Tickets do Helpdesk"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 3 months"
msgstr "Últimos 3 meses"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
msgid "Last 30 Days"
msgstr "Últimos 30 Dias"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 30 days"
msgstr "Últimos 30 dias"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Last 7 days"
msgstr "Últimos 7 dias"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__date_last_stage_update
#, python-format
msgid "Last Stage Update"
msgstr "Última Atualização de Etapa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_uid
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_uid
msgid "Last Updated by"
msgstr "Última Atualização por"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__write_date
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__write_date
msgid "Last Updated on"
msgstr "Última Atualização em"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Late Activities"
msgstr "Atividades em Atraso"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "Latest Ratings"
msgstr "Últimas Classificações"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Let your customers answer each other's questions on a forum. Allow customers"
" to search your forum posts in the help center for answers to their "
"questions."
msgstr ""
"Permite que os teus clientes respondam às questões uns dos outros num fórum "
"e que pesquisem por respostas às suas perguntas pesquisando nos posts do "
"fórum do centro de ajuda."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Let's create your first <b>ticket</b>."
msgstr "Vamos criar o teu primeiro <b>ticket</b>."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Let's go back to the <b>kanban view</b> to get an overview of your next "
"tickets."
msgstr ""
"Vamos regressar à <b>vista kanban</b> para obter uma visão geral dos teus "
"próximos tickets, "

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Let's view your <b>team's tickets</b>."
msgstr "Vamos ver os <b>tickets da tua equipa</b>."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_livechat
msgid "Live Chat"
msgstr "Conversação Live"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_incoming_local
msgid "Local-part based incoming detection"
msgstr ""

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Low Priority"
msgstr "Prioridade Baixa"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__0
msgid "Low priority"
msgstr "Prioridade baixa"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
msgid ""
"Make sure tickets are handled in a timely manner by using SLA Policies.<br>"
msgstr ""
"Garante que os tickets são tratados de forma oportuna usando Políticas de "
"SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Make sure tickets are handled on time"
msgstr "Garante que os tickets são tratados oportunamente."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "Make sure tickets are handled on time by using SLA Policies.<br>"
msgstr "Garante que os tickets são tratados a tempo usando Políticas de SLA.1"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__time
msgid ""
"Maximum number of working hours a ticket should take to reach the target "
"stage, starting from the date it was created."
msgstr ""
"Número máximo de horas de trabalho que um ticket deve tomar até alcançar a "
"etapa alvo, começando na data em que foi criado."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid ""
"Measure your customer satisfaction by sending rating requests when your "
"tickets are solved."
msgstr ""
"Mede a satisfação dos teus clientes enviando pedidos de classificação quando"
" os teus tickets são resolvidos."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__medium_id
msgid "Medium"
msgstr "Médio"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Medium Priority"
msgstr "Prioridade Média"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__1
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__1
msgid "Medium priority"
msgstr "Prioridade média"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_ui_menu
msgid "Menu"
msgstr "Menu"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_mail_message
msgid "Message"
msgstr "Mensagem"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error
msgid "Message Delivery error"
msgstr "Erro de Envio de Mensagem"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_ids
msgid "Messages"
msgstr "Mensagens"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__priority
msgid "Minimum Priority"
msgstr "Prioridade Mínima"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__stage_id
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__sla_stage_id
msgid "Minimum stage a ticket needs to reach in order to satisfy this SLA."
msgstr "Estado mínimo que um ticket deve alcançar para satisfazer este SLA."

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_ir_module_module
msgid "Module"
msgstr "Módulo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__to_stage_id
msgid "Move to Stage"
msgstr "Mover para Estado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__my_activity_date_deadline
msgid "My Activity Deadline"
msgstr "Prazo das Minhas Atividades"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "My Deadline"
msgstr "O meu prazo"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "My Performance"
msgstr "O Meu Desempenho"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_main_my
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_my
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "My Tickets"
msgstr "Os Meus Tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_tag__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__name
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Name"
msgstr "Nome"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Neutral face"
msgstr "Cara neutra"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: model:helpdesk.stage,name:helpdesk.stage_new
#, python-format
msgid "New"
msgstr "Novo"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__assign_method
msgid ""
"New tickets will automatically be assigned to the team members that are "
"available, according to their working hours and their time off."
msgstr ""
"Os novos tickets serão atribuídos automaticamente aos membros da equipa que "
"estejam disponíveis, de acordo com as suas horas de trabalho e o seu tempo "
"de folga."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Newest"
msgstr "Mais Recente"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_calendar_event_id
msgid "Next Activity Calendar Event"
msgstr "Evento de Calendário da Próxima Atividade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_date_deadline
msgid "Next Activity Deadline"
msgstr "Prazo da Próxima Atividade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_summary
msgid "Next Activity Summary"
msgstr "Resumo da Próxima Atividade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_type_id
msgid "Next Activity Type"
msgstr "Tipo da Atividade Seguinte "

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_action_main
msgid "No SLA policies found. Let's create one!"
msgstr "Não foram encontradas políticas de SLA. Vamos criar uma!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid "No activity types found. Let's create one!"
msgstr "Não foram encontrados tipos de atividades. Vamos criar um!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7days_tickets
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_close_analysis
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_dashboard
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_success
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model_terms:ir.actions.act_window,help:helpdesk.rating_rating_action_helpdesk
msgid "No data yet!"
msgstr "Sem dados!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_stage_action
msgid "No stages found. Let's create one!"
msgstr "Nenhuma etapa encontrada. Vamos criar uma!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "No tags found. Let's create one!"
msgstr "Não foram encontradas etiquetas. Vamos criar uma!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_dashboard_action_main
msgid "No teams found"
msgstr "Não foram encontradas equipas"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_team_action
msgid "No teams found. Let's create one!"
msgstr "Não foram encontradas equipas. Vamos criar uma!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
msgid "No tickets found"
msgstr "Não foram encontrados tickets."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid "No tickets found. Let's create one!"
msgstr "Não foram encontrados tickets. Vamos criar um!"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action
msgid "No types found. Let's create one!"
msgstr "Não foram encontrados tipos. Vamos criar um!"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "None"
msgstr "Nenhum(a)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of Actions"
msgstr "Número de Ações"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_failed
msgid "Number of SLA Failed"
msgstr "Número de SLA Falhadas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__ticket_count
msgid "Number of Tickets"
msgstr "Número de Tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of errors"
msgstr "Número de erros"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_needaction_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_needaction_counter
msgid "Number of messages requiring action"
msgstr "Número de mensagens que requerem ação"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__message_has_error_counter
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__message_has_error_counter
msgid "Number of messages with delivery error"
msgstr "Número de mensagens com um erro de entrega"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of open tickets with at least one SLA failed."
msgstr "Número de tickets abertos com pelo menos uma SLA falhada."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_open_ticket_count
msgid "Number of other open tickets from the same partner"
msgstr "Número de outros tickets abertos do mesmo parceiro"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_count
msgid "Number of other tickets from the same partner"
msgstr "Número de outros tickets do mesmo parceiro"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Number of tickets closed in the past 7 days."
msgstr "Número de tickets fechados nos últimos 7 dias,"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Okay"
msgstr "OK"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__oldest_unanswered_customer_message_date
msgid "Oldest Unanswered Customer Message Date"
msgstr "Data da Mensagem de Cliente por Responder mais Antiga"

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_on_hold
msgid "On Hold"
msgstr "Em espera"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__ongoing
msgid "Ongoing"
msgstr "Em curso"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Open"
msgstr "Aberto"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#, python-format
msgid "Open Tickets"
msgstr "Tickets Abertos"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__open_hours
msgid "Open Time (hours)"
msgstr "Tempo em Aberto (horas)"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid ""
"Optional ID of a thread (record) to which all incoming messages will be "
"attached, even if they did not reply to it. If set, this will disable the "
"creation of new records completely."
msgstr ""
"ID opcional de uma linha (registo) à qual todas as mensagens de entrada "
"serão anexadas, mesmo que não tenham tido resposta. Se definido, irá "
"desativar completamente a criação de novos registos."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page
msgid "Our Customer Satisfaction"
msgstr "Satisfação dos Nossos Clientes"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
msgid "Our Ratings"
msgstr "As Nossas Classificações"

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_menu_team_dashboard
msgid "Overview"
msgstr "Visão geral"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid "Parent Model"
msgstr "Modelo Parent"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_parent_thread_id
msgid "Parent Record Thread ID"
msgstr "ID da Linha de Registo do Parent"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_parent_model_id
msgid ""
"Parent model holding the alias. The model holding the alias reference is not"
" necessarily the model given by alias_model_id (example: project "
"(parent_model) and task (model))"
msgstr ""
"Modelo parent que armazena o alias. O modelo que armazena a referência ao "
"alias não é necessariamente o modelo determinado por alias_model_id (Ex.: "
"project (parent_model) e task (model))"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_email_update
msgid "Partner Email will Update"
msgstr "Email do Parceiro irá Atualizar"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__is_partner_phone_update
msgid "Partner Phone will Update"
msgstr "Telefone do Parceiro será Atualizado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__partner_ticket_ids
msgid "Partner Tickets"
msgstr "Tickets do Parceiro"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__privacy_visibility
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__team_privacy_visibility
msgid ""
"People to whom this helpdesk team and its tickets will be visible.\n"
"\n"
"- Invited internal users: internal users can access the team and the tickets they are following. This access can be modified on each ticket individually by adding or removing the user as follower.\n"
"A user with the helpdesk > administrator access right level can still access this team and its tickets, even if they are not explicitely part of the followers.\n"
"\n"
"- All internal users: all internal users can access the team and all of its tickets without distinction.\n"
"\n"
"- Invited portal users and all internal users: all internal users can access the team and all of its tickets without distinction.\n"
"Portal users can only access the tickets they are following. This access can be modified on each ticket individually by adding or removing the portal user as follower."
msgstr ""
"Pessoas para quem esta equipa de helpdesk e os seus tickets serão visíveis\n"
"\n"
"- Utilizadores internos convidados: os utilizadores internos podem aceder à equipa e aos tickets que estão a seguir. Este acesso pode ser modificado individualmente em cada ticket adicionando ou removendo o utilizador como seguidor.\n"
"Um utilizador com o correto nível de acesso helpdesk > administrador pode ainda aceder a esta equipa e os seus tickets, mesmo que não sejam explicitamente parte dos seguidores.\n"
"\n"
"- Todos os utilizadores internos: todos os utilizadores internos podem aceder à equipa e a todos os seus tickets sem distinção.\n"
"Utilizadores do Portal podem apenas aceder aos tickets que estão a seguir. Este acesso pode ser modificado individualmente em cada ticket adicionando ou removendo o utilizador do portal como seguidor."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "People to whom this team and its tickets will be visible"
msgstr "Pessoas para as quais esta equipa e os seus tickets estarão visíveis"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
msgid "Percentage of happy ratings"
msgstr "Percentagem de classificações felizes"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Percentage of tickets that were closed without failing any SLAs."
msgstr "Percentagem de tickets que foram encerrados sem falhar nenhuma SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid ""
"Percentage of tickets whose SLAs have successfully been reached on time over"
" the total number of tickets closed within the past 7 days."
msgstr ""
"Percentagem de tickets em que as SLAs foram alcançadas com sucesso e dentro "
"do tempo relativamente o número total de tickets fechados nos últimos 7 "
"dias."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Performance"
msgstr "Desempenho"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team_performance
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_graph_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_pivot_analysis
msgid "Performance Analysis"
msgstr "Análise de Desempenho"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__auto_close_day
msgid "Period of inactivity after which tickets will be automatically closed."
msgstr ""
"Período de inatividade após o qual os tickets serão automaticamente "
"encerrados."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
msgid "Phone"
msgstr "Telefone"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Plan onsite interventions"
msgstr "Planear intervenções onsite"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a number."
msgstr "Por favor introduz um número."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a percentage below 100."
msgstr "Por favor, introduz uma percentagem inferior a 100."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_target/helpdesk_team_target.js:0
#, python-format
msgid "Please enter a positive value."
msgstr "Por favor, introduz um valor positivo."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_contact
msgid ""
"Policy to post a message on the document using the mailgateway.\n"
"- everyone: everyone can post\n"
"- partners: only authenticated partners\n"
"- followers: only followers of the related document or members of following channels\n"
msgstr ""
"Política de publicação de mensagens no documento usando o mailgateway.\n"
"- todos: todos podem publicar\n"
"- parceiros: apenas parceiros autenticados\n"
"- seguidores: apenas seguidores do documento relacionado ou membros de canais seguidores\n"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_url
msgid "Portal Access URL"
msgstr "URL de Acesso Portal"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"Portal users will be removed from the followers of the team and its tickets."
msgstr ""
"Os utilizadores do Portal serão removidos dos seguidores da equipa e dos "
"seus tickets."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__priority
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__priority
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Priority"
msgstr "Prioridade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility_warning
msgid "Privacy Visibility Warning"
msgstr "Aviso de Visibilidade de Privacidade"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__properties
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Properties"
msgstr "Propriedades"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Publish this team's ratings on your website"
msgstr "Publica as classificações desta equipa no teu site"

#. module: helpdesk
#: model:helpdesk.ticket.type,name:helpdesk.type_question
msgid "Question"
msgstr "Pergunta"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "Rating"
msgstr "Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__rating_last_value
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__rating_last_value
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_main
msgid "Rating (/5)"
msgstr "Classificação (/5)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_avg_text
msgid "Rating Avg Text"
msgstr "Texto de Média de Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_feedback
msgid "Rating Last Feedback"
msgstr "Último Feedback da Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_image
msgid "Rating Last Image"
msgstr "Última Imagem da Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_value
msgid "Rating Last Value"
msgstr "Último Valor da Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_percentage_satisfaction
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_percentage_satisfaction
msgid "Rating Satisfaction"
msgstr "Satisfação da Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_last_text
msgid "Rating Text"
msgstr "Texto da Classificação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_count
msgid "Rating count"
msgstr "Contagem de classificações"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__rating_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__rating_ids
msgid "Ratings"
msgstr "Classificações"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__portal_show_rating
msgid "Ratings on Website"
msgstr "Classificações no Website"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
msgid "Reach Stage"
msgstr "Estado para Alcançar"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_status__status__reached
msgid "Reached"
msgstr "Alcançado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__reached_datetime
msgid "Reached Date"
msgstr "Data Alcançada"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#: model:helpdesk.stage,legend_done:helpdesk.stage_cancelled
#: model:helpdesk.stage,legend_done:helpdesk.stage_in_progress
#: model:helpdesk.stage,legend_done:helpdesk.stage_new
#: model:helpdesk.stage,legend_done:helpdesk.stage_on_hold
#: model:helpdesk.stage,legend_done:helpdesk.stage_solved
#, python-format
msgid "Ready"
msgstr "Pronto"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Receive notifications whenever tickets are created, rated or discussed on in"
" this team"
msgstr ""
"Receber notificações sempre que tickets sejam criados, classificados ou "
"discutidos nesta equipa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__alias_force_thread_id
msgid "Record Thread ID"
msgstr "ID da Linha de Registo"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__kanban_state__blocked
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__kanban_state__blocked
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__kanban_state__blocked
msgid "Red"
msgstr "Vermelho"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__legend_blocked
msgid "Red Kanban Label"
msgstr "Etiqueta Kanban Vermelha"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Reference"
msgstr "Referência"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_refund_status
msgid "Refund Status"
msgstr "Estado do reembolso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_credit_notes
msgid "Refunds"
msgstr "Notas de Crédito"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_repair
msgid "Repair"
msgstr "Reparação"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_repair_status
msgid "Repair Status"
msgstr "Estado da reparação"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_repairs
msgid "Repairs"
msgstr "Reparações"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "Reported on"
msgstr "Reportado em "

#. module: helpdesk
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_main
msgid "Reporting"
msgstr "Relatórios"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__activity_user_id
msgid "Responsible User"
msgstr "Utilizador Responsável"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Restore"
msgstr "Restaurar"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_ticket_return_status
msgid "Return Status"
msgstr "Estado da devolução"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Return faulty products"
msgstr "Devolver produtos defeituosos"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_product_returns
msgid "Returns"
msgstr "Devoluções"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA"
msgstr "SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_deadline
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Deadline"
msgstr "Prazo de SLA"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__failed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Failed"
msgstr "SLAs Falhados"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_action_main
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_sla
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_users__sla_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_sla_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "SLA Policies"
msgstr "Políticas de SLA"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_res_partner__sla_ids
#: model:ir.model.fields,help:helpdesk.field_res_users__sla_ids
msgid ""
"SLA Policies that will automatically apply to the tickets submitted by this "
"customer."
msgstr ""
"Políticas de SLA que vão ser automaticamente aplicadas aos tickets "
"submetidos por este utilizador."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "SLA Policy"
msgstr "Política de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__description
msgid "SLA Policy Description"
msgstr "Descrição da Política de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_stage_id
msgid "SLA Stage"
msgstr "Etapa de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_status_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_status_ids
msgid "SLA Status"
msgstr "Estado de SLA"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_sla_report_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_sla_report_analysis
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu_sla_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_graph
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_report_analysis_view_pivot
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "SLA Status Analysis"
msgstr "Análise de Etapas de SLA"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_fail
msgid "SLA Status Failed"
msgstr "Etapas de SLA Falhadas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_success
msgid "SLA Status Success"
msgstr "Etapas de SLA com Sucesso"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__reached
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA Success"
msgstr "Sucesso de SLA"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "SLA Success Rate"
msgstr "Taxa de Sucesso de SLA"

#. module: helpdesk
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__sla_status__ongoing
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "SLA in Progress"
msgstr "SLA em Curso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_ids
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
msgid "SLAs"
msgstr "SLAs"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__message_has_sms_error
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__message_has_sms_error
msgid "SMS Delivery error"
msgstr "Erro de Envio de SMS"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_kanban
msgid "Sad face"
msgstr "Cara triste"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Sample"
msgstr "Amostra"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_progress_data
msgid "Satisfied"
msgstr "Satisfeito"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Schedule your <b>activity</b>."
msgstr "Agenda a tua <b>atividade</b>."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search <span class=\"nolabel\"> (in Content)</span>"
msgstr "Procurar <span class=\"nolabel\"> (no Conteúdo)</span>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_search
msgid "Search SLA Policies"
msgstr "Procurar Políticas de SLA"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Assigned to"
msgstr "Procurar em Atribuídos a"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Messages"
msgstr "Procurar em Mensagens"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Reference"
msgstr "Procurar em Referência"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Search in Stage"
msgstr "Procurar em Etapa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__access_token
msgid "Security Token"
msgstr "Código de Segurança"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Select the <b>customer</b> of your ticket."
msgstr "Seleciona o <b>cliente</b> do teu ticket."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Self-Service"
msgstr "Self-Service"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.action_helpdesk_ticket_mass_mail
msgid "Send Email"
msgstr "Enviar mensagem"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Send broken products for repair"
msgstr "Enviar produtos estragados para reparação"

#. module: helpdesk
#: model:mail.template,description:helpdesk.new_ticket_request_email_template
msgid ""
"Send customers a confirmation email to notify them that their helpdesk "
"ticket has been received and is currently being reviewed by the helpdesk "
"team. Automatically send an email to customers when a ticket reaches a "
"specific stage in a helpdesk team by setting this template on that stage."
msgstr ""
"Enviar um e-mail de confirmação aos clientes para notificá-los de que seu "
"Ticket da Central de Ajuda foi recebido e está a ser analisado pela equipa. "
"Enviar automaticamente um e-mail aos clientes quando um Ticket atingir uma "
"Etapa específica numa Equipa da Central de Ajuda definindo esse modelo na "
"Etapa."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__sequence
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__sequence
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_type__sequence
msgid "Sequence"
msgstr "Sequência"

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_service
msgid "Service"
msgstr "Serviço"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Set an Alias Domain"
msgstr "Definir um Domínio de Alias"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Set an Email Template on Stages"
msgstr "Define um Modelo de Email em Etapas"

#. module: helpdesk
#: model:mail.template,description:helpdesk.solved_ticket_request_email_template
msgid ""
"Set this template on a project's stage to automate email when tasks reach "
"stages"
msgstr ""
"Definir este modelo na etapa de um projeto para automatizar um email quando "
"tarefas alcançam etapas."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
msgid "Settings"
msgstr "Definições"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.model_helpdesk_ticket_action_share
msgid "Share"
msgstr "Partilhar"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid ""
"Share presentations and videos, and organize them into courses. Allow "
"customers to search your eLearning courses in the help center for answers to"
" their questions."
msgstr ""

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_rating
msgid "Show Customer Ratings"
msgstr "Apresentar Classificações de Clientes"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__show_knowledge_base
msgid "Show Knowledge Base"
msgstr "Apresentar Base de Conhecimento"

#. module: helpdesk
#: model:res.groups,name:helpdesk.group_use_sla
msgid "Show SLA Policies"
msgstr "Mostrar Políticas de SLA"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Show all records which has next action date is before today"
msgstr "Mostrar todos os registos cuja data de ação é anterior à atual"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_id
msgid "Sla"
msgstr "SLA"

#. module: helpdesk
#: model:helpdesk.stage,name:helpdesk.stage_solved
msgid "Solved"
msgstr "Resolvido"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__source_id
msgid "Source"
msgstr "Origem"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__stage_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#, python-format
msgid "Stage"
msgstr "Etapa"

#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_stage
#: model:mail.message.subtype,name:helpdesk.mt_ticket_stage
msgid "Stage Changed"
msgstr "Etapa Alterada"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Stage Description and States Meaning"
msgstr "Descrição da Etapa e Significado das Etapas"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Stage Search"
msgstr "Pesquisa fase"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_stage_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__stage_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_stage_menu
msgid "Stages"
msgstr "Etapas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stages_active
msgid "Stages Active"
msgstr "Etapas Ativas"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage_delete_wizard__stage_ids
msgid "Stages To Delete"
msgstr "Etapas a Eliminar"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__stage_ids
msgid ""
"Stages the team will use. This team's tickets will only be able to be in "
"these stages."
msgstr ""
"Etapas que a equipa vai utilizar. Os tickets desta equipa só poderão estar "
"nestas etapas."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_status
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__status
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Status"
msgstr "Estado"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_state
msgid ""
"Status based on activities\n"
"Overdue: Due date is already passed\n"
"Today: Activity date is today\n"
"Planned: Future activities."
msgstr ""
"Estados baseados nas atividades\n"
"Vencida: Ultrapassada a data planeada\n"
"Hoje: Data da atividade é a de hoje\n"
"Planeada: Atividades futuras."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__duration_tracking
msgid "Status time"
msgstr "Hora do estado"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__name
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__name
#, python-format
msgid "Subject"
msgstr "Assunto"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7days_success
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__success_rate
msgid "Success Rate"
msgstr "Taxa de Sucesso"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_7dayssuccess
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_success
msgid "Success Rate Analysis"
msgstr "Análise da Taxa de Sucesso"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__sla_success
msgid "Success SLA Policy"
msgstr "Política de SLA de Sucesso"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree
msgid "Tag"
msgstr "Etiqueta"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_tag_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__tag_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__tag_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_tag_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tag_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tags"
msgstr "Etiquetas"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_tag_action
msgid "Tags are perfect for organizing your tickets."
msgstr "As etiquetas são perfeitas para organizar os teus tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "Target"
msgstr "Alvo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_rating
msgid "Target Customer Rating"
msgstr "Classificação de Cliente Alvo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__stage_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__sla_stage_id
msgid "Target Stage"
msgstr "Etapa Alvo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_success
msgid "Target Success Rate"
msgstr "Taxa de Sucesso Alvo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_res_users__helpdesk_target_closed
msgid "Target Tickets to Close"
msgstr "Alvo de Tickets a Fechar"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Task in progress. Click to block or set as done."
msgstr "Tarefa em curso. Clicar para bloquear ou definir como concluída."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "Task is blocked. Click to unblock or set as done."
msgstr ""
"Tarefa está bloqueada. Clicar para desbloquear ou definir como concluída."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
msgid "Team"
msgstr "Equipa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__member_ids
msgid "Team Members"
msgstr "Membros da equipa"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__team_privacy_visibility
msgid "Team Visibility"
msgstr "Visibilidade de Equipa"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.email_template_action_helpdesk
msgid "Templates"
msgstr "Modelos"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_model_id
msgid ""
"The model (Odoo Document Kind) to which this alias corresponds. Any incoming"
" email that does not reply to an existing record will cause the creation of "
"a new record of this model (e.g. a Project Task)"
msgstr ""
"O modelo (Odoo Document Kind) a qual esta alias corresponde. Qualquer email "
"de entrada que não responda a um registo existente criará um novo registo "
"deste modelo (Ex.: uma Tarefa de Projeto)"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__alias_name
msgid ""
"The name of the email alias, e.g. 'jobs' if you want to catch emails for "
"<jobs@example.odoo.com>"
msgstr ""
"O nome do alias de email, ex.: 'jobs' se quiser receber emails de "
"<jobs@example.odoo.com>"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "The team does not allow ticket closing through portal"
msgstr "A equipa não permite o encerramento de tickets através do portal."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla__exclude_stage_ids
msgid ""
"The time spent in these stages won't be taken into account in the "
"calculation of the SLA."
msgstr ""
"O tempo gasto nestas etapas não será considerado para o cálculo da SLA."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#, python-format
msgid ""
"The visibility of the team needs to be set as \"Invited portal users and all"
" internal users\" in order to use the website form."
msgstr ""
"A visibilidade da equipa tem de ser definida como \"utilizadores de portal "
"convidados e todos os utilizadores internos\" para que possa usar o "
"formulário do website."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
msgid "There are currently no Ticket for your account."
msgstr "De momento, não existem Tickets na sua conta."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_page
msgid "There are no ratings yet."
msgstr "Ainda não há classificações."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "This"
msgstr "Isto"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid ""
"This SLA Policy will apply to tickets matching ALL of the following "
"criteria:"
msgstr ""
"Esta Política de SLA aplicar-se-á a tickets que correspondam a TODOS os "
"seguintes critérios:"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__campaign_id
msgid ""
"This is a name that helps you keep track of your different campaign efforts,"
" e.g. Fall_Drive, Christmas_Special"
msgstr ""
"Isto é um nome que ajuda a manter seguimento dos diferentes esforços de "
"campanha, p. ex., Fall_Drive, Christimas_Special"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__medium_id
msgid "This is the method of delivery, e.g. Postcard, Email, or Banner Ad"
msgstr "Este é o método de entrega, p. ex., Postcard, Email, or Banner Ad"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__source_id
msgid ""
"This is the source of the link, e.g. Search Engine, another domain, or name "
"of email list"
msgstr ""
"Este é a origem do link, p. ex., Search Engine, outro domínio, or nome da "
"lista de emails"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
msgid "This step is done. Click to block or set in progress."
msgstr ""
"Esta etapa está concluída. Clica para bloquear ou definir como Em Progresso."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "This ticket was closed %s hours after its SLA deadline."
msgstr "Este ticket foi fechado %s horas após o prazo de SLA."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "This ticket was successfully closed %s hours before its SLA deadline."
msgstr "Este ticket foi fechado com sucesso %s horas antes do prazo de SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_confirmation_wizard
msgid ""
"This will archive the stages and all of the tickets they contain from the "
"following teams:"
msgstr ""
"Isto arquivará as etapas e todos os tickets nelas contidos das seguintes "
"equipas:"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.mail_activity_type_action_config_helpdesk
msgid ""
"Those represent the different categories of things you have to do (e.g. "
"\"Call\" or \"Send email\")."
msgstr ""
"Representam as diferentes categorias de coisas que tens de fazer (p. ex., "
"\"Telefonar\" ou \"Enviar email\""

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Three stars, maximum score"
msgstr "Três estrelas, pontuação máxima"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_status__ticket_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_activity
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_form_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_search_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.rating_rating_view_tree_inherit_helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid "Ticket"
msgstr "Ticket"

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_dashboard
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_action
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_analysis_dashboard_action
#: model:ir.model,name:helpdesk.model_helpdesk_ticket_report_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_pivot_analysis
msgid "Ticket Analysis"
msgstr "Análise de Tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_closed
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_closed
msgid "Ticket Closed"
msgstr "Ticket Encerrado"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.solved_ticket_request_email_template
msgid "Ticket Closed - Reference {{ object.id if object.id else 15 }}"
msgstr "Ticket fechado - Referência {{ object.id if object.id else 15 }}"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_count
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_stage__ticket_count
msgid "Ticket Count"
msgstr "Contagem de Tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__create_date
msgid "Ticket Create Date"
msgstr "Data da Criação do Ticket"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_new
#: model:mail.message.subtype,name:helpdesk.mt_ticket_new
msgid "Ticket Created"
msgstr "Ticket Criado"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__sla_deadline
msgid "Ticket Deadline"
msgstr "Prazo do Ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_ref
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_ref
msgid "Ticket IDs Sequence"
msgstr "Sequência de IDs de Ticket"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_properties
msgid "Ticket Properties"
msgstr "Propriedades do Ticket"

#. module: helpdesk
#: model:mail.message.subtype,name:helpdesk.mt_team_ticket_rated
#: model:mail.message.subtype,name:helpdesk.mt_ticket_rated
msgid "Ticket Rated"
msgstr "Ticket Classificado"

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_helpdesk_sla_status
msgid "Ticket SLA Status"
msgstr "Estado de SLA do Ticket"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "Ticket Title"
msgstr "Título do Ticket"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
msgid "Ticket Type"
msgstr "Tipo de Ticket"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#, python-format
msgid "Ticket closed by the customer"
msgstr "Ticket encerrado pelo cliente"

#. module: helpdesk
#: model:mail.message.subtype,description:helpdesk.mt_ticket_new
msgid "Ticket created"
msgstr "Ticket criado"

#. module: helpdesk
#. odoo-javascript
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_team.py:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.actions.act_window,name:helpdesk.helpdesk_my_ticket_action_no_create
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_sla
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_team
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_action_unassigned
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__ticket_ids
#: model:ir.model.fields,field_description:helpdesk.field_res_partner__ticket_count
#: model:ir.model.fields,field_description:helpdesk.field_res_users__ticket_count
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_menu_main
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_stage_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_list_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_helpdesk_ticket
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_my_home_menu_helpdesk
#, python-format
msgid "Tickets"
msgstr "Tickets"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_report_menu
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_kanban
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_analysis_view_tree
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_report_view_cohort
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_graph_analysis
#, python-format
msgid "Tickets Analysis"
msgstr "Análise de Tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_digest_digest__kpi_helpdesk_tickets_closed
msgid "Tickets Closed"
msgstr "Tickets Fechados"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Tickets Search"
msgstr "Pesquisa de Tickets"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_stage__fold
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__fold
msgid "Tickets in a folded stage are considered as closed."
msgstr "Tickets numa etapa arquivada são considerados como encerrados."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_sale_timesheet
msgid "Time Billing"
msgstr "Cobrança de Tempo"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__close_hours
msgid "Time to close (hours)"
msgstr "Tempo até Encerrar (horas)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__assign_hours
msgid "Time to first assignment (hours)"
msgstr "Tempo até primeira atribuição (horas)"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_helpdesk_timesheet
msgid "Timesheets"
msgstr "Registos de Horas"

#. module: helpdesk
#: model:digest.tip,name:helpdesk.digest_tip_helpdesk_0
msgid "Tip: Create tickets from incoming emails"
msgstr "Dica: Cria tickets a partir de emails recebidos"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_my_ticket_action_no_create
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_my
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_main_tree
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_team
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_unassigned
msgid ""
"To get things done, plan activities and use the ticket status.<br>\n"
"                Collaborate efficiently by chatting in real-time or via email."
msgstr ""
"Para avançar com o trabalho, planeia atividades e usa o estado do ticket.<br>\n"
"                Colabora eficientemente conversando em tempo real ou via email."

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Today"
msgstr "Hoje"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Today Activities"
msgstr "Atividades do Dia"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Today Average Rating"
msgstr "Classificação Média de Hoje"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__total_response_hours
msgid "Total Exchange Time in Hours"
msgstr "Tempo Total de Conversa em Horas"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track &amp; Bill Time"
msgstr "Controla & Cobra o Tempo"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track customer satisfaction on tickets"
msgstr "Acompanha a satisfação do cliente nos tickets"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_action
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_sla_report_analysis_dashboard_action
msgid ""
"Track the performance of your teams, the success rate of your tickets, and "
"how quickly you reach your service level agreements (SLAs)."
msgstr ""
"Acompanha o desempenho das tuas equipas, a taxa de sucesso dos teus tickets,"
" e como rapidamente alcanças os teus Acordos de Nível de Serviço (SLAs)."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Track the time spent on tickets"
msgstr "Controla o tempo gasto nos tickets"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_twitter
msgid "Twitter"
msgstr "Twitter"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#, python-format
msgid "Two stars, with a maximum of three"
msgstr "Duas estrelas, com um máximo de três"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_type_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__ticket_type_id
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket_report_analysis__ticket_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
msgid "Type"
msgstr "Tipo"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__activity_exception_decoration
msgid "Type of the exception activity on record."
msgstr "Tipo de atividade de exceção registada."

#. module: helpdesk
#: model:ir.actions.act_window,name:helpdesk.helpdesk_ticket_type_action
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__ticket_type_ids
#: model:ir.ui.menu,name:helpdesk.helpdesk_ticket_type_menu
msgid "Types"
msgstr "Tipos"

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_type_action
msgid "Types are perfect for categorizing your tickets."
msgstr "Tipos são perfeitos para categorizar os teus tickets."

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_stage.py:0
#, python-format
msgid "Unarchive Tickets"
msgstr "Desarquivar Tickets"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/controllers/portal.py:0
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#: model_terms:ir.ui.view,arch_db:helpdesk.portal_helpdesk_ticket
#, python-format
msgid "Unassigned"
msgstr "Não Atribuídos"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__unassigned_tickets
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_search_analysis_closed
msgid "Unassigned Tickets"
msgstr "Tickets Não Atribuídos"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search
msgid "Unread Messages"
msgstr "Mensagens Não Lidas"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/components/helpdesk_team_dashboard/helpdesk_team_dashboard.xml:0
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_sla_report_analysis__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket__priority__3
#: model:ir.model.fields.selection,name:helpdesk.selection__helpdesk_ticket_report_analysis__priority__3
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_tickets_view_search_base
#, python-format
msgid "Urgent"
msgstr "Urgente"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid "Use <b>activities</b> to organize your daily work."
msgstr "Usa <b>atividades</b> para organizar o teu trabalho diário."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_alias
msgid "Use Alias"
msgstr "Usar alias"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_coupons
msgid "Use Coupons"
msgstr "Utiliza cupões."

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_credit_notes
msgid "Use Credit Notes"
msgstr "Utiliza Notas de Crédito"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_rating
msgid "Use Customer Ratings"
msgstr "Utiliza Classificações de Cliente"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_repairs
msgid "Use Repairs"
msgstr "Utiliza Reparações"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__use_product_returns
msgid "Use Returns"
msgstr "Utiliza Devoluções"

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Use the chatter to <b>send emails</b> and communicate efficiently with your "
"customers. Add new people to the followers' list to make them aware of the "
"progress of this ticket."
msgstr ""

#. module: helpdesk
#: model:ir.model,name:helpdesk.model_res_users
#: model:res.groups,name:helpdesk.group_helpdesk_user
msgid "User"
msgstr "Utilizador"

#. module: helpdesk
#: model:helpdesk.team,name:helpdesk.helpdesk_team3
msgid "VIP Support"
msgstr "Apoio VIP"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__privacy_visibility
msgid "Visibility"
msgstr "Visibilidade"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "Visibility &amp; Assignment"
msgstr ""

#. module: helpdesk
#. odoo-javascript
#: code:addons/helpdesk/static/src/js/tours/helpdesk.js:0
#, python-format
msgid ""
"Want to <b>boost your customer satisfaction</b>?<br/><i>Click Helpdesk to "
"start.</i>"
msgstr ""
"Queres <b>incentivar a tua satisfação de clientes?</b>?<br/><i>Clica em "
"Halpdesk para começar.</i>"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.tickets_followup
msgid ""
"We hope to have addressed your request satisfactorily. If you no longer need"
" our assistance, please close this ticket. Thank you for your collaboration."
msgstr ""
"Esperamos ter tratado do teu pedido da melhor forma. Se já não necessitares "
"da nossa assistência, por favor, encerra este Ticket. Agradecemos a "
"colaboração."

#. module: helpdesk
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team1
#: model_terms:helpdesk.team,description:helpdesk.helpdesk_team3
msgid ""
"We provide 24/7 support, Monday through Friday. Ticket responses are usually provided within 2 working days.<br>\n"
"            Support is mainly provided in English. We can also assist in Spanish, French, and Dutch."
msgstr ""
"Disponibilizamos apoio 24, de Segunda a Sexta-feira. Respostas aos tickets são normalmente dadas dentro de dois dias úteis.<br>\n"
"            O apoio é essencialmente disponibilizado em Inglês. Também podemos assistir em Espanhol, Francês e Holandês."

#. module: helpdesk
#: model:helpdesk.tag,name:helpdesk.tag_website
msgid "Website"
msgstr "Website"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_form
msgid "Website Form"
msgstr "Formulário do Site da Web"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__website_message_ids
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_ticket__website_message_ids
msgid "Website Messages"
msgstr "Mensagens do Website"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__website_message_ids
#: model:ir.model.fields,help:helpdesk.field_helpdesk_ticket__website_message_ids
msgid "Website communication history"
msgstr "Histórico de comunicação do Website"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla__time
msgid "Within"
msgstr "Dentro de"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working Hours"
msgstr "Horário de Trabalho"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_assignation_hours
msgid "Working Hours to Assign"
msgstr "Horas de Trabalho até Atribuição"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__ticket_close_hours
msgid "Working Hours to Close"
msgstr "Horas de Trabalho até Encerramento"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_sla_report_analysis__sla_exceeded_hours
msgid "Working Hours to Reach SLA"
msgstr "Horas de Trabalho até alcançar SLA"

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_sla_status__exceeded_hours
msgid ""
"Working hours exceeded for reached SLAs compared with deadline. Positive "
"number means the SLA was reached after the deadline."
msgstr ""
"Horas de trabalho excedidas para SLAs alcançadas comparadas com o prazo. Um "
"número positivo significa que a SLA foi alcançada após o prazo."

#. module: helpdesk
#: model:ir.model.fields,help:helpdesk.field_helpdesk_team__resource_calendar_id
msgid "Working hours used to determine the deadline of SLA Policies."
msgstr ""
"Horas de trabalho utilizadas para determinar o prazo de Políticas de SLA."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_unarchive_wizard
msgid ""
"Would you like to unarchive all of the tickets contained in these stages as "
"well?"
msgstr ""
"Gostarias de desarquivar todos os tickets contidos nestas etapas também?"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You can either archive them or "
"first delete all of their tickets."
msgstr ""
"Não é possível eliminar etapas que contenham tickets. Arquiva ou apaga "
"primeiro todos os seus tickets."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.view_helpdesk_stage_delete_wizard
msgid ""
"You cannot delete stages containing tickets. You should first delete all of "
"their tickets."
msgstr ""
"Não é possível eliminar etapas que contenham tickets. Deves apagar primeiro "
"todos os seus tickets."

#. module: helpdesk
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_closed_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_rating_not_zero
#: model:ir.model.constraint,message:helpdesk.constraint_res_users_target_success_not_zero
msgid "You cannot have negative targets"
msgstr "Não é possível ter alvos negativos."

#. module: helpdesk
#: model_terms:ir.actions.act_window,help:helpdesk.helpdesk_ticket_action_sla
msgid "You completed all your tickets on time."
msgstr "Completaste todos os teus tickets a tempo."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_sla_view_form
msgid "e.g. Close urgent tickets within 36 hours"
msgstr "p. ex., Fechar tickets urgentes dentro de 36 horas"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. Customer Care"
msgstr "p. ex., Apoio ao Cliente"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_view_form
#: model_terms:ir.ui.view,arch_db:helpdesk.quick_create_ticket_form
msgid "e.g. Product arrived damaged"
msgstr "p. ex., Artigo chegou danificado"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_ticket_type_view_tree
msgid "e.g. Question"
msgstr "p. ex., Questão"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "e.g. domain.com"
msgstr "ex.: domain.com"

#. module: helpdesk
#: model:ir.model.fields,field_description:helpdesk.field_helpdesk_team__use_website_helpdesk_slides
msgid "eLearning"
msgstr "eLearning"

#. module: helpdesk
#: model_terms:digest.tip,tip_description:helpdesk.digest_tip_helpdesk_0
msgid "generate tickets in your pipeline."
msgstr "gera tickets na tua pipeline."

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.ticket_creation
msgid "has been created from ticket:"
msgstr "foi criado a partir de ticket:"

#. module: helpdesk
#: model:ir.actions.server,name:helpdesk.helpdesk_ratings_server_action
msgid "helpdesk view rating"
msgstr "classificação da vista de helpdesk"

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.helpdesk_team_view_form
msgid "team search"
msgstr "pesquisa de equipas"

#. module: helpdesk
#. odoo-python
#: code:addons/helpdesk/models/helpdesk_ticket.py:0
#, python-format
msgid "tickets"
msgstr "tickets"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.rating_ticket_request_email_template
msgid ""
"{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' "
"}}: Service Rating Request"
msgstr ""
"{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' "
"}}: Pedido de Classificação de Serviço"

#. module: helpdesk
#: model:mail.template,subject:helpdesk.new_ticket_request_email_template
msgid "{{ object.name }}"
msgstr ""

#. module: helpdesk
#: model_terms:ir.ui.view,arch_db:helpdesk.team_rating_data
msgid "{{rating.res_name if t['is_helpdesk_user'] else ''}}"
msgstr "{{rating.res_name if t['is_helpdesk_user'] else ''}}"