helpdesk_rating_five_stars/data/mail_templates.xml

<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <data noupdate="1">
        <!-- Email template for 5-star rating request -->
        <record id="rating_ticket_request_email_template_five_stars" model="mail.template">
            <field name="name">Helpdesk: Ticket Rating Request (5 Stars)</field>
            <field name="model_id" ref="helpdesk.model_helpdesk_ticket"/>
            <field name="subject">{{ object.company_id.name or object.user_id.company_id.name or 'Helpdesk' }}: Service Rating Request</field>
            <field name="email_from">{{ (object.team_id.alias_email_from or object.company_id.email_formatted or object._rating_get_operator().email_formatted or user.email_formatted) }}</field>
            <field name="email_to">{{ (object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') }}</field>
            <field name="partner_to">{{ object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else '' }}</field>
            <field name="description">5-star rating request email template for helpdesk tickets</field>
            <field name="body_html" type="html">
<div>
    <t t-set="access_token" t-value="object._rating_get_access_token()"/>
    <t t-set="partner" t-value="object._rating_get_partner()"/>
    <table border="0" cellpadding="0" cellspacing="0" style="width:100%; margin:0;">
    <tbody>
        <tr><td valign="top" style="font-size: 14px;">
            <t t-if="partner.name">
                Hello <t t-out="partner.name or ''">Brandon Freeman</t>,<br/><br/>
            </t>
            <t t-else="">
                Hello,<br/><br/>
            </t>
            Please take a moment to rate our services related to the ticket "<strong t-out="object.name or ''">Table legs are unbalanced</strong>"
            <t t-if="object._rating_get_operator().name">
                assigned to <strong t-out="object._rating_get_operator().name or ''">Mitchell Admin</strong>.<br/>
            </t>
            <t t-else="">
                .<br/><br/>
            </t>
        </td></tr>
        <tr><td style="text-align: center;">
            <table border="0" cellpadding="0" cellspacing="0" style="width:100%; margin: 32px 0px 32px 0px; display: inline-table;">
                <tr><td style="font-size: 14px; text-align:center;">
                    <strong>How would you rate your support experience?</strong><br/>
                    <span style="color: #888888; font-size: 13px;">(click on a star to rate)</span>
                </td></tr>
                <tr><td style="font-size: 14px; padding-top: 20px;">
                    <table style="width:100%; text-align:center; margin-top: 1rem;">
                        <tr>
                            <td style="padding: 0 8px;">
                                <a t-attf-href="/rating/{{ access_token }}/1" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                    ★
                                </a>
                                <div style="font-size: 11px; color: #666; margin-top: 4px;">Poor</div>
                            </td>
                            <td style="padding: 0 8px;">
                                <a t-attf-href="/rating/{{ access_token }}/2" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                    ★
                                </a>
                                <div style="font-size: 11px; color: #666; margin-top: 4px;">Fair</div>
                            </td>
                            <td style="padding: 0 8px;">
                                <a t-attf-href="/rating/{{ access_token }}/3" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                    ★
                                </a>
                                <div style="font-size: 11px; color: #666; margin-top: 4px;">Good</div>
                            </td>
                            <td style="padding: 0 8px;">
                                <a t-attf-href="/rating/{{ access_token }}/4" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                    ★
                                </a>
                                <div style="font-size: 11px; color: #666; margin-top: 4px;">Very Good</div>
                            </td>
                            <td style="padding: 0 8px;">
                                <a t-attf-href="/rating/{{ access_token }}/5" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                    ★
                                </a>
                                <div style="font-size: 11px; color: #666; margin-top: 4px;">Excellent</div>
                            </td>
                        </tr>
                    </table>
                </td></tr>
            </table>
        </td></tr>
        <tr><td valign="top" style="font-size: 14px;">
            We appreciate your feedback. It helps us improve continuously.
            <br/><br/>
            <span style="margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;">
                This customer survey has been sent because your ticket has been moved to the stage <b t-out="object.stage_id.name or ''">In Progress</b>.
            </span>
        </td></tr>
    </tbody>
    </table>
</div>
            </field>
            <field name="lang">{{ object.partner_id.lang or object.user_id.lang or user.lang }}</field>
            <field name="auto_delete" eval="True"/>
        </record>
    </data>
</odoo>