# Helpdesk Rating Five Stars - Documentation Index

Welcome to the Helpdesk Rating Five Stars module documentation. This index will help you find the information you need.

## 📚 Documentation Files

### Quick Start

- **[README.md](README.md)** - Start here! Overview, features, and quick installation guide
- **[INSTALL.md](INSTALL.md)** - Detailed installation instructions for all environments

### User Documentation

- **[USER_GUIDE.md](USER_GUIDE.md)** - Complete guide for customers, agents, managers, and administrators
- **[static/description/index.html](static/description/index.html)** - Web-based module documentation (visible in Odoo Apps)

### Technical Documentation

- **[CHANGELOG.md](CHANGELOG.md)** - Version history and changes
- **[__manifest__.py](__manifest__.py)** - Module metadata and configuration
- **[hooks.py](hooks.py)** - Post-installation hooks and migration logic

### Additional Resources

- **[static/description/ICON_README.md](static/description/ICON_README.md)** - Instructions for creating the module icon
- **[static/src/README.md](static/src/README.md)** - Frontend assets documentation
- **[static/description/widget_demo.html](static/description/widget_demo.html)** - Interactive widget demonstration

## 🎯 Documentation by Role

### For Customers

**I want to rate a helpdesk ticket**

1. Read: [USER_GUIDE.md - For Customers](USER_GUIDE.md#for-customers)
2. Learn about: Rating via email, rating via web form, changing ratings

### For Helpdesk Agents

**I want to view and understand customer ratings**

1. Read: [USER_GUIDE.md - For Helpdesk Agents](USER_GUIDE.md#for-helpdesk-agents)
2. Learn about: Viewing ratings in different views, understanding rating values

### For Helpdesk Managers

**I want to analyze rating statistics and team performance**

1. Read: [USER_GUIDE.md - For Helpdesk Managers](USER_GUIDE.md#for-helpdesk-managers)
2. Learn about: Rating reports, filtering, exporting, performance goals

### For System Administrators

**I want to install, configure, and maintain the module**

1. Read: [INSTALL.md](INSTALL.md) - Installation instructions
2. Read: [USER_GUIDE.md - For System Administrators](USER_GUIDE.md#for-system-administrators)
3. Read: [README.md - Technical Details](README.md#technical-details)

### For Developers

**I want to understand the code and extend the module**

1. Read: [README.md - Development](README.md#development)
2. Review: Source code in `models/`, `controllers/`, `views/`
3. Check: Tests in `tests/` directory
4. See: [CHANGELOG.md](CHANGELOG.md) for version history

## 📖 Documentation by Topic

### Installation

- [INSTALL.md](INSTALL.md) - Complete installation guide
- [README.md - Installation](README.md#installation) - Quick installation steps
- [USER_GUIDE.md - Installation](USER_GUIDE.md#for-system-administrators) - Admin perspective

### Configuration

- [USER_GUIDE.md - Configuration](USER_GUIDE.md#for-system-administrators) - Configuration options
- [README.md - Configuration](README.md#configuration) - Technical configuration
- [__manifest__.py](__manifest__.py) - Module dependencies and settings

### Usage

- [USER_GUIDE.md](USER_GUIDE.md) - Complete usage guide for all roles
- [static/description/index.html](static/description/index.html) - Usage examples
- [static/description/widget_demo.html](static/description/widget_demo.html) - Interactive demo

### Features

- [README.md - Features](README.md#features) - Feature list
- [static/description/index.html](static/description/index.html) - Detailed feature descriptions
- [CHANGELOG.md](CHANGELOG.md) - Feature history

### Technical Details

- [README.md - Technical Details](README.md#technical-details) - Architecture and structure
- [hooks.py](hooks.py) - Migration logic
- Source code files with inline documentation

### Troubleshooting

- [INSTALL.md - Troubleshooting](INSTALL.md#troubleshooting-installation) - Installation issues
- [USER_GUIDE.md - FAQ](USER_GUIDE.md#frequently-asked-questions) - Common questions
- [USER_GUIDE.md - Troubleshooting](USER_GUIDE.md#for-system-administrators) - Admin troubleshooting

### Testing

- [README.md - Development](README.md#development) - Running tests
- [tests/](tests/) - Test files
- Test runner scripts in project root

### Security

- [README.md - Security](README.md#security) - Security measures
- [USER_GUIDE.md - Security](USER_GUIDE.md#for-system-administrators) - Security considerations
- [security/](security/) - Access control files

### API and Integration

- [README.md - API Compatibility](README.md#api-compatibility) - API details
- [README.md - Compatibility](README.md#compatibility) - Module compatibility
- Source code for API reference

## 🔍 Quick Reference

### Common Tasks

| Task | Documentation |
|------|---------------|
| Install the module | [INSTALL.md](INSTALL.md) |
| Rate a ticket (customer) | [USER_GUIDE.md - For Customers](USER_GUIDE.md#for-customers) |
| View ratings (agent) | [USER_GUIDE.md - For Helpdesk Agents](USER_GUIDE.md#for-helpdesk-agents) |
| Analyze ratings (manager) | [USER_GUIDE.md - For Helpdesk Managers](USER_GUIDE.md#for-helpdesk-managers) |
| Configure email templates | [USER_GUIDE.md - Configuration](USER_GUIDE.md#for-system-administrators) |
| Troubleshoot issues | [USER_GUIDE.md - FAQ](USER_GUIDE.md#frequently-asked-questions) |
| Run tests | [README.md - Development](README.md#development) |
| Customize the icon | [static/description/ICON_README.md](static/description/ICON_README.md) |
| Understand migration | [hooks.py](hooks.py) and [CHANGELOG.md](CHANGELOG.md) |
| Extend the module | [README.md - Development](README.md#development) |

### Key Concepts

| Concept | Where to Learn |
|---------|----------------|
| 5-star rating system | [README.md - Overview](README.md#overview) |
| Rating migration (0-3 to 0-5) | [USER_GUIDE.md - FAQ](USER_GUIDE.md#frequently-asked-questions) |
| Star rating widget | [static/description/widget_demo.html](static/description/widget_demo.html) |
| Email rating links | [USER_GUIDE.md - For Customers](USER_GUIDE.md#for-customers) |
| Backend star display | [USER_GUIDE.md - For Helpdesk Agents](USER_GUIDE.md#for-helpdesk-agents) |
| Rating reports | [USER_GUIDE.md - For Helpdesk Managers](USER_GUIDE.md#for-helpdesk-managers) |
| Token-based security | [README.md - Security](README.md#security) |
| Accessibility features | [README.md - Accessibility](README.md#accessibility) |

## 📋 Documentation Standards

All documentation in this module follows these standards:

- **Markdown Format**: Easy to read and version control
- **Clear Structure**: Organized with headers and sections
- **Examples**: Practical examples for common tasks
- **Code Blocks**: Syntax-highlighted code snippets
- **Tables**: Quick reference information
- **Links**: Cross-references between documents
- **Up-to-date**: Maintained with each version

## 🆘 Getting Help

If you can't find what you need in the documentation:

1. **Search**: Use Ctrl+F to search within documentation files
2. **FAQ**: Check [USER_GUIDE.md - FAQ](USER_GUIDE.md#frequently-asked-questions)
3. **Logs**: Review Odoo server logs for error messages
4. **Source Code**: Check inline code documentation
5. **Administrator**: Contact your Odoo system administrator
6. **Community**: Odoo community forums and resources

## 📝 Contributing to Documentation

To improve this documentation:

1. Identify gaps or unclear sections
2. Make improvements to relevant files
3. Follow existing documentation style
4. Update this index if adding new files
5. Test instructions before submitting
6. Submit changes to module maintainer

## 🔄 Documentation Updates

This documentation is maintained with each module version:

- **Version 1.0.0**: Initial documentation release
- See [CHANGELOG.md](CHANGELOG.md) for version history

## 📄 License

All documentation is provided under the same license as the module (LGPL-3).

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**Last Updated**: 2024-11-25  
**Module Version**: 1.0.0  
**Documentation Version**: 1.0.0

## Quick Links

- [README.md](README.md) - Module overview
- [INSTALL.md](INSTALL.md) - Installation guide
- [USER_GUIDE.md](USER_GUIDE.md) - User documentation
- [CHANGELOG.md](CHANGELOG.md) - Version history
- [static/description/index.html](static/description/index.html) - Web documentation

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**Need help?** Start with the [README.md](README.md) or [USER_GUIDE.md](USER_GUIDE.md)!