From 7efc02a6568840482014b0e3fb3af781e0691b4a Mon Sep 17 00:00:00 2001
From: Suherdy Yacob <suherdy.yacob@mapan.co.id>
Date: Wed, 6 May 2026 14:24:51 +0700
Subject: [PATCH] fix: prepend absolute base URL to rating links using new
 helper method in helpdesk ticket

---
 data/mail_templates.xml   | 10 +++++-----
 models/helpdesk_ticket.py | 12 ++++++++++++
 2 files changed, 17 insertions(+), 5 deletions(-)

diff --git a/data/mail_templates.xml b/data/mail_templates.xml
index 67a32ec..5edcd49 100755
--- a/data/mail_templates.xml
+++ b/data/mail_templates.xml
@@ -41,31 +41,31 @@
                     <table style="width:100%; text-align:center; margin-top: 1rem;">
                         <tr>
                             <td style="padding: 0 8px;">
-                                <a t-attf-href="/rating/{{ access_token }}/1" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
+                                <a t-attf-href="{{ object.get_base_url() }}/rating/{{ access_token }}/1" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                     ★
                                 </a>
                                 <div style="font-size: 11px; color: #666; margin-top: 4px;">Poor</div>
                             </td>
                             <td style="padding: 0 8px;">
-                                <a t-attf-href="/rating/{{ access_token }}/2" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
+                                <a t-attf-href="{{ object.get_base_url() }}/rating/{{ access_token }}/2" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                     ★
                                 </a>
                                 <div style="font-size: 11px; color: #666; margin-top: 4px;">Fair</div>
                             </td>
                             <td style="padding: 0 8px;">
-                                <a t-attf-href="/rating/{{ access_token }}/3" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
+                                <a t-attf-href="{{ object.get_base_url() }}/rating/{{ access_token }}/3" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                     ★
                                 </a>
                                 <div style="font-size: 11px; color: #666; margin-top: 4px;">Good</div>
                             </td>
                             <td style="padding: 0 8px;">
-                                <a t-attf-href="/rating/{{ access_token }}/4" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
+                                <a t-attf-href="{{ object.get_base_url() }}/rating/{{ access_token }}/4" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                     ★
                                 </a>
                                 <div style="font-size: 11px; color: #666; margin-top: 4px;">Very Good</div>
                             </td>
                             <td style="padding: 0 8px;">
-                                <a t-attf-href="/rating/{{ access_token }}/5" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
+                                <a t-attf-href="{{ object.get_base_url() }}/rating/{{ access_token }}/5" style="text-decoration: none; font-size: 48px; color: #FFD700; display: inline-block; transition: transform 0.2s;">
                                     ★
                                 </a>
                                 <div style="font-size: 11px; color: #666; margin-top: 4px;">Excellent</div>
diff --git a/models/helpdesk_ticket.py b/models/helpdesk_ticket.py
index 6bfdaab..184e781 100755
--- a/models/helpdesk_ticket.py
+++ b/models/helpdesk_ticket.py
@@ -12,6 +12,18 @@ class HelpdeskTicket(models.Model):
         help='HTML representation of rating stars'
     )
 
+    def get_base_url(self):
+        """
+        Returns the base URL for the current record, prioritizing the domain 
+        of the website associated with the helpdesk team.
+        """
+        self.ensure_one()
+        # Check if website_id exists on team_id (added by website_helpdesk)
+        # and if it has a domain configured.
+        if 'website_id' in self.team_id._fields and self.team_id.website_id.domain:
+            return self.team_id.website_id.domain.rstrip('/')
+        return super().get_base_url()
+
     @api.depends('rating_ids', 'rating_ids.rating', 'rating_ids.create_date', 'rating_count')
     def _compute_rating_stars_html(self):
         """Compute HTML representation of rating stars"""